Forward booking pipeline has softened amid a volatile business environment, Thomas Cook India managing director and CEO Mahesh Iyer said today.

While the tour operator continues to see demand for domestic and short haul trips, Iyer cautioned that in short term these segments will not compensate for the large volume it gets from long haul sector.

Thomas Cook India saw 11 per cent year on year decline in revenue in fourth quarter FY 26 as West Asia conflict resulted in travel disruption. Revenue in Q4 FY 2026 stood at ₹1805 crore compared to ₹2022 crore in same period last year. Consolidated profit before tax (prior to exceptional items) declined to ₹47 crore as against ₹91 crore in fourth quarter FY 25.

Iyer said current business environment is volatile and customer sentiment remains low. The company however is leveraging partnerships and technology for growth.

“We continue to create offerings both from product and pricing perspective mindful of the elevated input costs,” Iyer said in post result conference call on Wednesday. He said the company is focused on prudent revenue management and cost optimisation.

Also Thomas Cook India is focusing on domestic business with new offerings in spiritual and adventure tourism. Highlighting a recent initiative, Iyer said company’s charter flights to Bhutan were sold out. “ Short haul destinations have become preferred choice,” he added. The company’s destination management business (which handles inbound tours) however has seen a decline especially in the Gulf market.

Iyer said the foreign exchange business is also seeing strong growth. Expansion in new markets and omni-channel strategy has helped the company drive growth in forex business in the retail category.

Published on May 13, 2026