Coempt Edu Teck, an educational technology solutions company that faced criticism over the CBSE On-Screen Marking (OSM) row, has reached out to its partner ecosystem, claiming that its technology is not at fault.

Pushed to the wall by widespread criticism following a teenage hacker’s exposé of the security breach, the company reached out to its clients to clear the air and assert that there was no problem with its technological solutions. 

The Hyderabad-based company offers its solutions to over 35 universities and institutions across the country, processing nearly two crore answer booklets annually through services such as digitisation, on-screen marking, AI-assisted evaluation, and question-paper management.

Addressing concerns regarding blurred images and handwriting visibility, Coempt clarified that these cases are being systematically reviewed in coordination with relevant evaluation authorities.

“The company has never been blacklisted by any board, university or government authority, whether under its current name or any prior name,” it said in one of the letters to a top government authority.

The company firmly denied allegations that tender conditions were altered to accommodate substandard hardware.

“The scanners used by Coempt are standard, industry-grade models utilised across the sector. We upgrade our hardware year-on-year, and the scanning resolution is perfect,” the company said in a press release.

Security protocols also came under scrutiny after a 19-year-old ethical hacker claimed to have accessed parts of Coempt’s platform.

The company acknowledged the interaction but provided a reassuring technical clarification. “The server he managed to hack was a testing server, which is never used by any client. It’s used for internal purposes, including dummy tests, and it has public access. Coempt verified that no student data or technical infrastructure was compromised and operational systems remain entirely secure,” it said.

The company maintained that its operations, compliance standards and service delivery remain fully intact.

Among the primary issues drawing public attention was an incident where a student reportedly received another candidate’s answer sheet. Coempt traced the matter directly to the physical scanning process rather than a software glitch.

Telangana Inter Exam

Regarding the resurgence of discussion around the 2019 Telangana Intermediate examination controversy, Coempt pointed to official judicial findings. 

“The Supreme Court of India noted at the time that out of 3.8 lakh failed candidates, only 1,183 were found to have passed upon review, representing a marginal evaluation variance of just 0.16%. Consequently, the apex court rejected pleas seeking mass re-evaluation, student compensation and criminal charges against the technology provider,” it said.

Published on June 18, 2026