The IndiGo Stretch product offers customers wider seats, better leg room, complimentary meals among other benefits | Photo Credit: -

 Mumbai:  IndiGo has tweaked its business class offering with a revamped menu and priority baggage handling to lure business and leisure travellers. 

The changes in soft product will help the airline grow occupancy and revenue as it battles with Air India and international carriers for a larger pie of traffic. The changes also come amid a high fare and slow demand environment following the outbreak of tensions in West Asia.

The airline launched its business class product called Indigo Stretch on the Delhi-Mumbai route in November 2024 using a dual class Airbus A321 aircraft. The IndiGo Stretch product offers customers wider seats, better leg room, complimentary meals among other benefits.  Gradually more domestic routes were added, and service extended on international routes with IndiGo’s own aircraft and leased Boeing 787 planes. 

New Changes

IndiGo’s Airbus A320/321 aircraft which fly on domestic and short haul international routes do not have ovens. Thus, though the Stretch seats are priced lower than Air India’s business class seats it did not provide hot meals on domestic and short haul routes. Lounge access is also restricted to a few European routes.

However, recently changes have been made to make the product more attractive. Priority baggage has been implemented for Stretch customers from May 1 and their bags are tagged at origin and arrive first on the belt at destination.

An IndiGo spokesperson said meal service in Stretch cabin on Airbus A321 aircraft has been elevated for a consistent and premium experience. The service features a tray service with fine chinaware and steel cutlery.  “On domestic sectors customers can enjoy a thoughtfully curated time of the day based rotating menu while on regional international routes ready to eat hot meals are offered,” she said. “We have been observing encouraging customer response to these improvements,” she added.

Adding Routes

At present 53 IndiGo aircraft have dual class configuration including three Airbus A321XLRs which operate to Athens and Istanbul.  Both the A321XLRs and leased Boeing 787 planes that fly to Amsterdam, London and Manchester have ovens.

Recently the airline introduced the Stretch product on Chennai-Singapore and Delhi-Pune routes. Business class product is also expected on Bengaluru-Mauritius route from July. 

“The initial focus was to introduce the Stretch service on metro-to-metro routes. However, it appears that demand on domestic routes was slow and the service was launched on popular international routes such as Bangkok and Dubai. IndiGo carries a lot of international traffic coming from Europe and the US. Introducing Stretch service on routes like Delhi-Pune thus helps it offer consistent service to its customers,” said Ameya Joshi, founder of aviation blog Network Thoughts.

Published on June 15, 2026