COPENHAGEN, Denmark – August 11, 2025 – Security tools meant to protect managed service providers are instead overwhelming them. A new study from Heimdal and FutureSafe reveals that 89% of MSPs struggle with tool integration while 56% experience alert fatigue daily or weekly.
The research exposes a dangerous paradox. MSPs experiencing high alert fatigue are significantly more likely to miss real threats. The very tools deployed to enhance security are creating blind spots through exhaustion.
The average MSP now runs five security tools, with 20% juggling seven to ten and 12% managing more than ten. Only 11% report seamless integration. The remaining 89% must flip between separate dashboards and waste time on manual workflows.
One in four security alerts prove meaningless, with some MSPs reporting that 70% of their alerts are false alarms. Among MSPs managing 1,000+ clients, 100% report daily fatigue.
“MSPs are drowning in complexity, not from threats, but from the tools meant to stop them,” said Jesper Frederiksen, CEO at Heimdal.
“Every new point solution adds another agent, console, and alert stream. That noise exhausts people and quietly degrades protection.”
Agent fatigue extends beyond alert management. Disconnected platforms slow billing processes, complicate client onboarding, and create compliance reporting headaches.
“Agent fatigue isn’t just a tech issue. It’s a business risk,” said Jason Whitehurst, CEO at FutureSafe.
“MSPs are juggling tool after tool, but they don’t work together.”
Despite widespread recognition of the problem, only 20% of MSPs have consolidated their security solutions. Those who have report fewer alerts, faster response times, and happier staff.
The State of MSP Agent Fatigue 2025 surveyed 80 North American MSPs in H1 2025, combining quantitative analysis with thematic coding of over 300 free-text responses.
The State of MSP Agent Fatigue 2025
Established in Copenhagen in 2014, Heimdal empowers security teams and MSPs through unified cybersecurity solutions spanning endpoint to network security, including vulnerability management, threat prevention, and ransomware mitigation.
FutureSafe is the exclusive provider of Heimdal in the United States, helping MSPs cut through tool sprawl and deliver consolidated cybersecurity.
Madalina Popovici
Media Relations Manager, Heimdal
mpo@heimdalsecurity.com
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