On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with Tim Oldenburg from H & B Real Estate to reveal how the agency transformed its approach to growth.

Oldenburg shares how H & B Real Estate moved away from the traditional property manager-does-everything model, instead building specialised teams and systems designed to make the business less dependent on individual staff.

The conversation also looks at growth through acquisition, including the due diligence required before taking on a new rent roll and the opportunities that can emerge from improving underperforming portfolios.

Whitlock and Oldenburg discuss the landlord relationship, why understanding the customer proposition matters, and how agencies can build a property management operation that continues to perform as it grows.

With H & B Real Estate targeting further expansion over the next five years, the pair share the lessons behind its growth journey and what other property management businesses can learn from its approach.

Make sure you never miss an episode by subscribing to us now on Apple Podcasts

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email This email address is being protected from spambots. You need JavaScript enabled to view it. for more insights.