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Amazon Connect Customer 现支持在自定义座席应用程序中嵌入...
Amazon Web Services · 2026-05-13 · via Recent Announcements

发布于: 2026年5月12日

Amazon Connect Customer 现在支持将案例和客户资料嵌入自定义座席应用程序，帮助座席在使用现有工具解决问题时，同步查看案例详情和客户背景信息。开发人员可使用 Amazon Connect SDK 将原生 Connect 体验集成到自定义应用程序中，从而减少从头构建和维护这些功能的需求。

Amazon Connect SDK 已在提供 Amazon Connect Customer 的所有 AWS 区域推出。如需了解更多信息并开始使用此功能，请访问管理员指南和开发人员指南。

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