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Amazon Connect Customer 推出对坐席登录/注销报告的精细访问...
Amazon Web Services · 2026-05-27 · via Recent Announcements

发布于: 2026年5月26日

Amazon Connect Customer 现已支持对坐席登录/注销报告进行基于标签的访问控制，可让您应用精细访问控制来满足数据访问的合规与监管要求。联络中心管理员可使用资源标签来控制谁有权查看其联络中心的特定坐席的登录和注销信息。例如，您可以使用 Department:Customer Service 标记坐席，以仅允许客户服务团队管理者查看这些坐席的登录/注销信息。

Amazon Connect Customer 坐席登录/注销报告已在提供 Amazon Connect Customer 的所有 AWS 商业区域和 AWS GovCloud（美国西部）区域推出。要了解有关控制面板的更多信息，请参阅。要了解有关 Amazon Connect Customer（基于 AWS 云的联络中心）的更多信息，请访问 Amazon Connect Customer 网站。

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