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Amazon Connect 添加了默認的聯繫後工作分步指南
aws@amazon.c · 2026-05-09 · via Recent Announcements

Amazon Connect 現在支持默認的聯繫後工作指南 (ACW)，使聯絡中心管理員能夠在座席進入 ACW 狀態時自動啟動分步指南，無需任何手動操作。 

此功能可確保自動引導座席完成所需的收尾任務，例如記錄處置代碼、更新案例或完成後續操作，幫助聯絡中心標準化聯繫後工作流程，並縮短處理時間。無需座席在 ACW 期間手動導航到正確的應用程序，組織可以提高一致性、減少錯誤並提高座席在聯絡中心運營中的工作效率。

 要了解更多信息並開始使用，請參閱 Amazon Connect 網頁和文檔。

Amazon Connect 分步指南已在以下 AWS 區域推出：美國東部（弗吉尼亞州北部）、美國西部（俄勒岡州）、加拿大（中部）、非洲（開普敦）、亞太地區（首爾）、亞太地區（新加坡）、亞太地區（悉尼）、亞太地區（東京）、歐洲地區（法蘭克福）、歐洲地區（倫敦）和 AWS GovCloud（美國西部）。 

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