In daily life, many people confuse website customer service with e-commerce platform customer service. Today, I'll explain the differences in plain language and also introduce our product.

Our official website www.uniqchat.com

First, let's talk about website customer service. It is an online consultation tool specifically embedded in independent websites that you build yourself. When visitors open the website, they can see the chat window and directly initiate conversations to ask questions. Its core function is simply communication and Q&A, and it has nothing to do with e-commerce shopping platforms like Taobao, Pinduoduo, or Douyin Shop. Our product, Unique Customer Service (唯一客服), is a professional website customer service system designed for this scenario. Those with related needs can search online for details.

Next, let's talk about e-commerce platform customer service. This is the built-in chat function of major shopping platforms, which can only be used in stores under the platform. The chat content generated here is bound to the buyer's order, shopping information, logistics, after-sales, etc., and revolves entirely around the commodity transaction, which is completely different from the consultation scenario of an independent website.

Here I would also like to explain that Unique Customer Service itself does not interface with any e-commerce platforms, and these platforms have not opened corresponding APIs, so it is impossible to directly integrate with platform customer service. However, if you usually use the web version of the e-commerce platform, you can use automated browser extension tools to implement automatic reply functions.