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Loom Status - Incident History

Multiple Atlassian services are experiencing issues Degraded performance of Loom app Confluence, Jira Mobile and Forge users may experience authentication issues Some Loom users experiencing no audio when viewing recordings Loom performance degraded Atlassian Cloud Services impacted Issue with Loom Meeting Recordings in Zoom Issues with Recording on Loom Chrome Extension Customers unable to checkout with loom monthly plans
Loom Intermittent Issues
2025-08-15 · via Loom Status - Incident History

Resolved

Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

Posted Aug 15, 2025 - 19:58 UTC

Monitoring

We have identified the cause of the issues and we are monitoring recovery.

Posted Aug 15, 2025 - 19:50 UTC

Identified

We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.

Posted Aug 15, 2025 - 19:35 UTC

This incident affected: Recording, Viewing, Authentication, and Loom AI.

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