ProTip: The fastest way to get past brain dead AI response systems and reach a human, absent being able to punch 0 or say "agent" a bunch of times, is to speak in a nonsense language -- I like fake Russian myself. You may have to deal with a few cycles of "I can't understand you, please repeat", but after a number of your "Glastovisos brando vivoseplicon grosso mastis!" you'll probably get to a human. Your linguistic exercise may be displayed on their screen, though they probably won't mention that.