Sam Altman has issued an apology after acknowledging that the company did not alert law enforcement about a banned account linked to a suspect involved in a deadly shooting in Canada.
In a letter dated April 23, Altman expressed deep regret to the community of Tumbler Ridge, saying he was “deeply sorry” that authorities were not notified about the account, which had previously been removed for policy violations, News.Az reports, citing Reuters.
The account was connected to Jesse Van Rootselaar, whom police say was responsible for a mass shooting at a school in February before taking their own life. OpenAI said the account had been banned in June, but at the time the situation did not meet internal thresholds for reporting to law enforcement.
Altman said he had spoken directly with local and regional officials, including Tumbler Ridge Mayor Darryl Krakowka and British Columbia Premier David Eby, describing the impact on the community as “unimaginable.”
OpenAI said it is reviewing its safety and escalation procedures and working with government authorities to prevent similar failures in the future.
The case has raised broader questions about how technology companies handle risk signals on their platforms and when they should intervene or escalate concerns to law enforcement.
OpenAI, along with major partner Microsoft, continues to face increasing scrutiny as AI systems become more widely used in sensitive and high-stakes contexts.
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