Key Benefits

1. Leverage Dynamic Yield’s testing and targeting capabilities to tailor personalized CX surveys for specific audience segments.
2. Combine the captured survey responses from zenloop’s CX survey with Dynamic Yield’s rich customer data management system to create highly targeted customer experiences.

Use Case Examples

Trigger a survey for first-time visitors that show signs of exiting the checkout flow and ask them to provide feedback about their shopping cart experience. 

Send customers who are at risk of churn an email survey inquiring about why they have not purchased an item in the last 6 months. 

Encourage customers who have had a positive shopping experience on-site, but have not purchased an item in the last 3 months, by sending them a personalized email with recommendations based on their affinity.

Re-engage with site visitors who bounced from the site and did not respond to the CX survey by sending them mobile push notifications with a limited-time coupon.

Win back users who abandoned the checkout flow due to voucher code ineligibility by offering new promotion codes upon return to the webshop.