Arcserve, a player in data resilience solutions, announced the release of Arcserve ShadowProtect 8.0 and Arcserve ImageManager 8.1, delivering enhancements built for MSPs that need fast, reliable recovery, lower operational overhead, and more flexibility across customer environments.The release adds native, host-based Microsoft Hyper-V protection in ShadowProtect, a scalable and flexible data resilience solution for MSPs, as a complementary option to proven agent-based protection, giving MSPs a more cost-effective option to apply the right protection model to the right workload. It also advances ImageManager verification visibility and reporting for agent-based backups to improve recovery validation, auditability, and day-to-day operational oversight.

The announcement also highlights how ShadowProtect, ImageManager, Arcserve Cloud Cyber Resilient Storage immutable solutions, and Arcserve SaaS Backup data protection can help MSPs package broader cyber resilience offerings while keeping operations standardized across customer tenant environments.

Why MSP Recovery Validation and Operational Efficiency Matter Now
Ransomware pressure and customer expectations are raising the bar for MSPs to show more than backup completion-they need clearer proof that data is ready to recover when it matters.  

That makes operational efficiency, lower-cost infrastructure choices such as Hyper-V, and repeatable recovery workflows increasingly important for MSPs looking to protect margins while delivering profitable cyber resilience services.

ShadowProtect and ImageManager Enhancements for Microsoft Hyper-V and Recovery Validation
ShadowProtect delivers proven, image-based backup and full-system recovery designed for MSP operations across physical, virtual, Windows, and Linux environments.

ImageManager supports retention, consolidation, replication, and verification workflows, with ImageManager 8.1 adding clearer visibility into verification history and reporting for agent-based ShadowProtect backups.

Key enhancements in this new release include:  

• Native, host-based Hyper-V protection that helps MSPs simplify operations and support lower-cost hypervisor strategies while preserving fast, flexible recovery options
• ImageManager 8.1 verification history and reporting improvements for agent-based backups, giving MSPs clearer operational visibility and more auditable proof of recoverability. This also includes an extended API that feeds verification data into dashboards, reporting systems, and automation tools – reducing manual effort and improving scalability
• Expanded MSP flexibility to use agent-based protection where application awareness matters and host-based protection where scale and simplicity are the priority

Cloud Cyber Resilient Storage Extends Immutable Protection for MSP Service Tiers  
Cloud Cyber Resilient Storage extends the Arcserve MSP stack with immutable cloud storage that integrates with ShadowProtect workflows through ImageManager. Cloud Cyber Resilient Storage delivers the immutable copy in the 3‑2‑1‑1‑0 backup strategy (the final “1”), storing backups as tamper‑proof snapshots that cannot be altered or deleted.

Capabilities highlighted for MSP service delivery include:  

• Immutable cloud storage to support ransomware defense strategies  
• Integrated workflows intended to simplify management and service packaging  
• Service tier expansion options that support recurring revenue models for cyber resilience offerings

SaaS Backup Enables MSPs to Extend Data Protection to Critical SaaS Applications  
Arcserve SaaS Backup is a cloud-native, cloud-to-cloud backup solution designed to protect data hosted in SaaS application clouds, supporting MSP service tiers that cover both infrastructure and SaaS data.

SaaS vendors operate under a shared responsibility model in which cloud infrastructure is vendor-managed while business data protection remains a customer responsibility, creating a clear need for independent SaaS backup as part of an MSP cyber resilience strategy.  

Capabilities highlighted for MSP service delivery include:  

• Coverage for key SaaS platforms including Microsoft 365, Microsoft Entra ID, Microsoft Dynamics 365, Google Workspace, and Salesforce.
• Security controls for backup data including encryption in transit and at rest, default 30-day delete retention, and four immutable copies stored across two separate data centers within the same region  
• Multi-tenant management and role-based access control through a single dashboard for centralized oversight  
• Compliance-aligned operations supported by ISO/IEC 27001:2013 and ISAE 3402-II certified data centers, with alignment to regulatory requirements.

Arcserve Academy Expands MSP Enablement for Cyber Resilience Service Delivery  
Arcserve Academy serves as a no charge learning hub for Arcserve MSP technical training, cyber resilience and recovery practices, and certification-oriented enablement resources. The new ShadowProtect Learning Journey, a 4-part certification path, gives MSP teams a structured, self-paced learning path to build expertise without sacrificing billable hours, helping technicians strengthen deployment, protection, monitoring, and recovery skills across customer environments.

The program includes on-demand courses that are already live and designed to support successful deployment and consistent service execution across MSP environments. Through modular training spanning ShadowProtect fundamentals, ImageManager workflows, Arcserve ShadowControl monitoring, and recovery environments, Arcserve Academy helps MSPs streamline operations, standardize cyber resilience services, and build the technical confidence needed to scale profitable service tiers.

“MSPs need protection strategies that balance operational efficiency with reliable recovery across diverse customer environments,” said Hugo Parra, VP, product management, Arcserve. “With new ShadowProtect expanded capabilities, MSPs have more flexibility to protect Hyper-V workloads, clearer visibility into recovery validation, and integrated paths to build broader cyber resilience services over time.”

“The new ShadowProtect enhancements matter because they give us more flexibility to support lower-cost hypervisor choices like Hyper-V, which helps keep operational costs down while still giving us fast, dependable recovery options,” said an MSP early adopter. “Having host-based protection where scale and simplicity matter, along with stronger verification visibility for agent-based backups, makes it easier to standardize service delivery, reduce day-to-day friction, and build higher-value cyber resilience offerings for customers.”