Discover Operations Copilot from HPE OpsRamp Software—an AI assistant for ITOps that reduces alert noise, speeds root cause analysis, and drives action through chat.

IT operations teams are facing more complexity than ever with distributed applications, hybrid infrastructure, escalating alert volumes, and rising customer expectations. Traditional workflows can’t keep pace, and IT teams need a real-time, context-aware partner that understands their issues and accelerates analysis and action.

Meet Operations Copilot from HPE OpsRamp Software, your intelligent assistant that helps teams search, investigate, analyze, and act using natural language. It’s AI for ITOps that is designed to reduce noise, accelerate root cause analysis, and improve operator productivity.

What is Operations Copilot?

Operations Copilot is an AI-driven conversational assistant embedded within HPE OpsRamp. It allows operators to ask questions in plain English, analyze incidents and alerts, identify root causes, explore network insights, take actions directly from the chat interface, and get instant access to how-to guidance.

Instead of manually clicking through telemetry, documentation, and dashboards, Operations Copilot from HPE OpsRamp streamlines IT operations into conversational problem-solving.

Figure 1. Access product expertise instantly without having to navigate multiple documentation links

Purpose-built channels for every IT operations workflow

Operations Copilot offers specialized channels, each optimized for a different segment of the operations lifecycle.

1. Command Center: Your trusted channel for alerts, tickets, and actions when incidents demand rapid response. This channel delivers:

• Summaries and insights for active alerts
• Correlates related alerts into inferences
• Performs actions such as acknowledge, suppress, heal, and close
• Identifies noisy resources and alert spikes

Questions that you can ask:

• Show critical alerts from the last 4 hours
• Acknowledge alert 122276058
• Correlate these 3 alerts into one inference

2. Probable Root Cause (PRC): This channel provides incident analysis grounded in evidence, guiding you to the right resolution every time by:

• Building evidence timelines
• Identifying primary and contributing factors for an incident
• Highlighting impacted resources and dependencies

Questions that you can ask:

• Investigate alert 121898533 and determine the root cause
• Why did this issue occur?

3. Product assistant: A single, unified interface for all HPE OpsRamp documentation that eliminates the need to dig through product information.

• Answers how do I…? questions
• Synthesizes content across documentation and knowledge articles
• Provides source citations for every answer
• Eliminates hallucinations using verified content retrieval

Questions that you can ask:

• How do I install the Kubernetes Gateway?
• Explain alert correlation policies

4. Network agent (Beta): AI insights across your network’s topology, devices, and traffic, ensuring you troubleshoot problems with confidence and clarity.

• Visualizes topology paths
• Monitors device health and performance
• Highlights packet drops, errors, and bottlenecks

Example questions:

• Show me the topology for the Core Router group.
• Check health of Switch-Prod-01.
• Analyze traffic on interface GigabitEthernet0/1.

What Operations Copilot delivers

With Operations Copilot, HPE OpsRamp is redefining how IT operations work.

Figure 2. Copilot collects evidence, develops hypotheses, and refines its investigation until it identifies the most likely root cause.

Operators transition from dashboard creation to conversations, from manual triage to AI-powered insights, and from reactive firefighting to proactive intelligence. With Operations Copilot, IT teams can realize the following benefits:

• Faster troubleshooting: Get instant answers, summaries, and probable root cause to prevent costly business disruptions
• Lower alert noise: Correlate alerts or identify the noisiest resources so that teams can focus on what matters the most
• Reduced skill barriers: Guided analysis empowers junior operators with senior-level insights for faster action
• Efficient network diagnostics: Understand topology and device health in natural language for accurate issue resolution
• Unified knowledge access: Find documentation and recommended fixes instantly

Visit the HPE OpsRamp Software webpage to learn how you can accelerate IT agility with an open, multivendor platform that unifies observability, automates routine fixes, and turns AI-driven insights into action.

By Author:
Deepak Jannu,
Director of Product Marketing, HPE OpsRamp
Linkedin: linkedin.com/in/deepakjannu/