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The Register - Special Features

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Pink is the latest goon squad to use fake helpdesk calls to steal creds
Jessica Lyons Jessica Lyons · 2026-06-05 · via The Register - Special Features

CYBER-CRIME

A familiar tactic popularized by chaotic crime crew Lapsus$

UPDATED A new extortion brand called Pink – which may be a rebrand of BlackFile – uses voice phishing and fake help-desk calls to gain initial access to organizations’ IT environments, steal their sensitive data, and threaten to leak it unless the victims pay a ransom demand.

Palo Alto Networks' Unit 42 first spotted the gang, which it tracks as cluster CL-CRI-1147, and its data-leak site, which went live on May 31. “Pink uses vishing and IT impersonation to phish credentials/MFA, then exfiltrates enterprise cloud storage and productivity data to extort victims,” the threat-intelligence biz said in a LinkedIn post.

Google Threat Intelligence is not so sure it's a new gang, however.

"After retiring the BlackFile brand in May 2026, we assess the group launched the 'Redact' brand and has now potentially surfaced as 'Pink,," Austin Larsen, Principal Threat Analyst at Google Threat Intelligence Group, told us. "This new operation exhibits hallmarks of UNC6671, including similar credential-harvesting infrastructure, data leak site (DLS), and recurring messaging that claims to 'improve the security' of victims who pay. Additionally, we attribute the Pink (CL-CRI-1147) domains recently published by Unit42 to UNC6671."

Regardless whether it's brand new or just a new coat of paint, the tactics are very familiar.  Pink is one of many goon squads to use these social-engineering tactics to steal employees’ credentials and bypass multi-factor authentication, using this access to burgle companies’ cloud storage and databases. 

Chaotic crime crew Lapsus$, during its 2021 and 2022 extortion spree that hit Nvidia, Microsoft, and Okta, among others, popularized this style of phone-based intrusions before Scattered Spider picked up the mantle. Scattered Spider is perhaps best known for its 2023 Las Vegas casino digital heists, and reportedly bragged that all it took to break into MGM's networks was a 10-minute call with the help desk.

Over the last few years, ShinyHunters has used this same playbook to steal sensitive data from Ticketmaster, AT&T, and other Salesforce customers, and thousands of schools and universities that use Canvas’ digital learning platform.

Despite multiple arrests across all three gangs, they keep coming back to victimize more organizations. Most incident responders, including Google’s Mandiant and Unit 42, link many of these criminal collectives to The Com, a loosely knit group of primarily English speakers made up of several interconnected networks of hackers, SIM swappers, and extortionists, with some of its subgroups offering real-life violent crime for hire.

According to Unit 42, this latest cluster of extortion activity is also “likely a Com-affiliated actor.” And after investigating “multiple” of these extortion attacks over the past few months, on Monday, they spotted something that led them to Pink’s name-and-shame website.

“On June 1, 2026, an existing extortion negotiation that had never received a response, attributed to a likely Com-related cluster, received new communication from a threat actor via a free webmail account,” Unit 42 analysts Richard Emerson and Cuong Dinh said in a Wednesday threat-intel post. “The actor provided a new qTox ID and a leak site associated with the Pink brand, but referenced exfiltrating almost identical information from the original extortion notice.”

Pink data thieves set a 72-hour deadline for the victim to respond before leaking the stolen goods.

After gaining access to the victim’s account, the criminals snoop around for valuable corporate and customer data from platforms like SharePoint and OneDrive. After exfiltrating the stolen files, Pink attackers use compromised victim accounts and internal Teams messages to extort the company.

“The actor reuses second-level domains to target multiple organizations, and the third-level domain typically thematically represents the target,” Emerson and Dinh wrote.

They also listed the following phishing domains as indicators of compromise: 

  • passkeyadd[.]com

  • passkeydeploy[.]com

  • deploypasskey[.]com

Along with these three IP addresses:

  • 185[.]178.208[.]153 (hosted phishing domains)

  • 172[.]93.100[.]252 (accessed compromised accounts)

  • 96[.]232.20[.]66 (residential proxy IP responsible for extortion email creation)

Plus, these user-agent strings were observed during data exfiltration:

  • Microsoft.Graph.Client/5.62.0

  • python-requests/2.28.1

  • python-requests/2.33.1

Network defenders can use these to assist in threat-hunting efforts. And be very wary of help desk calls, both from people claiming to be employees locked out of corporate accounts and from those purporting to be support staff rolling out a mandatory MFA update or other emergency. ®