If they don't get you online, they'll try in person. A data-theft and extortion gang has targeted “dozens” of banks, law firms, and other professional services companies in the US from January through May, using fake help desk calls and other social-engineering techniques to gain access to corporate IT environments, according to Google’s Mandiant incident response team. 

And when those remote-deception methods don’t work, the criminals sometimes show up at victims’ physical offices, posing as IT technicians, and attempt to steal sensitive files using thumb drives.

Google’s threat hunters track the extortion threat group as UNC3753, while other analysts call it Luna Moth, Chatty Spider, and Silent Ransom Group. The crew has been around since 2022, originally using fake software renewal emails and other billing lures, typically with PDF attachments containing phone numbers for attacker-controlled call centers, as their means of gaining initial access to corporate networks.

Beginning around March 2025, the crims shifted tactics and started posing as IT help desk staff.

“While UNC3753 primarily relies on digital vectors, GTIG assesses that associated threat actors have also attempted direct data theft using physical, in person access,” Google incident responders and researchers Chad Reams, Tufail Ahmed, Keith Knapp, Ashley Frazer, and Tyler McLellan said in a Friday blog.

The authors also pointed to a May FBI alert to corroborate this in-person tactic. 

According to the feds, Silent Ransom Group crooks have been walking into law firms’ physical offices as recently as this spring. Once they are on-site, they claim to be IT support staff needing to image a device or create local backups for security reasons. If that line works, they plug a thumb drive into the victim’s computer and steal data the old-fashioned way.

“Although limited forensic evidence and the absence of a subsequent extortion attempt prevent formal attribution, GTIG assesses that these physical intrusions are likely associated with UNC3753 based on structural, timeline, and targeting overlaps,” the blog said.

Google won’t say how many dozens of firms have been targeted in these attacks, or how many ended in the data thieves paying a visit to the victims’ locations. 

“While we can’t share additional details regarding specific investigations, Mandiant CTO Charles Carmakal notes that this tactic has been observed over the years,” a spokesperson told The Register. “Mandiant has investigated various matters where adversaries planted insiders, bribed employees, or physically entered buildings to facilitate cyberattacks.”

Another noteworthy thing about UNC3753’s attacks: they are very fast. In many of Mandiant’s investigated incidents, the entire operation from initial contact to data extortion occurred in just one day. “Recently, Mandiant observed data searches, staging, and theft initiated in under an hour,” the threat analysts warned. 

These intrusions typically begin with an invoice-themed email - but these don’t usually contain any malicious links or attachments. The email’s sole purpose is to give the miscreants a plausible reason to follow up via phone, so that the recipient is more likely to believe the call is legitimate.

Most of the crew’s entry mechanisms involve voice-phishing, using a method that has worked so well for other groups like ShinyHunters and Scattered Spider over the past few years. 

UNC3753 calls organizations’ employees directly and purports to be a help desk worker or member of the security team. The criminals say they need the target’s help addressing a security issue or aiding with a corporate data migration project, and convince the individual to join a screen-sharing session via Zoom, Microsoft Terminal Services, Microsoft Teams, or Quick Assist. 

In one such intrusion, using Teams to gain access to the victim’s computer, the attacker jumped on five separate calls with the same target over a three-day period, we’re told.

And in more than one incident that Mandiant responded to, UNC3753 established Zoom sessions directly on targets' personal laptops, using these machines to access corporate virtual desktop infrastructure (VDI) using native client platforms, such as Windows 365 or Citrix clients. 

Once they’re in the corporate systems, the intruders map local directories and network drives, and target specific legal and document storage repositories. The crooks also use very-specific keyword searches to find sensitive folders containing tax logs (Forms W-2, W-9, and 1099), audit files, corporate client agreements, and Social Security numbers, before staging this data for exfiltration.

UNC3753 uses several methods to sneak the data out of the corporate IT environment without setting off any security alarm bells, including using portable versions of free Windows file manager WinSCP or another open source filesystem like Rclone. 

The crew has also been known to log into a file-sharing account from the victim’s browser and upload the stolen files that way - or even instruct the victims to send the files to an attacker-controlled email address.

After stealing the data, they send the extortion email, usually within 30 minutes of exiting the victim’s environment, and set a three-day deadline to respond and begin the negotiation process. “We hope to find a financial solution that will be acceptable for both parties,” reads one such extortion email.

It continues:

In case of ignorance or no agreement, We will notify your employees, partners and customers, after which We will publish your data. You will receive claims from individuals, and legal entities for information leakage and breach of contracts, your current deals will be terminated. Journalists and others will dig into your documents, finding inconsistencies or violations in them. Your organization will lose its reputation, shares will fall in price, and your organization will be forced to close.

Stay safe, friends

In the Friday report, Google’s threat hunters list IP addresses and other indicators of compromise, including these phishing domains that UNC3753 uses in its social-engineering attacks, all designed to look like the target organization’s help desk: <organization>-itdesk[.]com, <organization>-it[.]com, and <organization>-helpdesk[.]com.

The security shop also suggests a range of things companies can do to avoid falling victim to this group and other voice-phishing scams or physical office intrusions.

Some of the physical controls include requiring visitors to display official credentials and photo identification, and mandating front-desk staff log all visitor IDs before granting access. Also, check pre-scheduled work orders to ensure the “technician” at the front desk is who they say they are, and make sure any visiting technical service workers are always accompanied by a corporate, in-office supervisor.

Because the bulk of these intrusions occur without any physical entry into the office, however, companies should also implement remote access conditional access policies to ensure only corporate-owned devices can authenticate to any VDIs or VPNs. Plus, block the installation and execution of unauthorized remote monitoring and support utilities. ®