The HP DeskJet 2855e is a compact all-in-one inkjet printer designed for light home use. It provides printing, scanning, and copying functions. The printer stands out because of its simple setup process, which users praise when they use the HP Smart app together with wireless connectivity features.
Now, this is a budget inkjet - it's currently $50 at Amazon.com and in the UK, the virtually identical DeskJet 2820e is £40 at Amazon.co.uk.
The primary source of disagreement stems from HP's ink policy, which forces users to purchase HP-branded cartridges and subscribe to HP Instant Ink for potential savings. This policy creates frustration because of high costs outside the program and the need for internet connectivity for HP+ features. The printer is criticized for its slow startup, printing speeds, and the initial setup cartridges’ minimal page yield.
HP DeskJet 2855e: Specs
The HP DeskJet 2855e is an all-purpose inkjet printer that works well for homes, students, and small businesses. It is a multifunctional device that enables color printing, copying, and scanning to meet different document requirements.
The DeskJet 2855e reaches a maximum ISO printing speed of 7.5 pages per minute (ppm) for black text while reaching 5.5 ppm for color prints. The printer operates effectively between 50 and 100 pages of monthly print use and reaches a maximum duty cycle of 1,000 pages. The printer operates effectively for both light and medium printing needs.
The printer delivers excellent print quality through its 1200 x 1200 rendered dpi for black text and 4800 x 1200 optimized dpi for color prints, resulting in clear and sharp documents. The printer produces detailed and colorful outputs through its 4800 x 1200 optimized dpi color printing capability and 1200 x 1200 rendered dpi black text printing ability.
The printer includes a 60-sheet input tray that supports printing different media sizes starting from 3 x 5 inches (postcards) and extending to 8.5 x 14 inches (legal paper). Users can print various documents on different paper types through this printer, including plain paper, photo paper, brochures, and envelopes. A 25-sheet output tray helps users manage their printed documents efficiently.
The printer enables wireless printing through built-in Wi-Fi 802.11b/g/n and direct connections through its Hi-Speed USB 2.0 port. The printer allows network users to print documents from various connected devices. The HP Smart app, Apple AirPrint, Google Cloud Print, Chrome OS, and Mopria certification enable users to print directly from smartphones and tablets.
The DeskJet 2855e features a scanner that scans at 1200 dpi optical resolution to deliver detailed results for documents and photos. The copier enables nine copies with a 300 x 300 dpi resolution for black and color copies.
The printer measures 16.7 inches (W) x 11.97 inches (D) x 6.06 inches (H) and weighs 7.55 pounds to fit easily in different spaces with its compact dimensions. HP integrates at least 60% post-consumer recycled plastic into its construction to demonstrate its environmental responsibility.
HP DeskJet 2855e: Feedback
What other sites think
In addition to reviewing the product, we analyzed HP DeskJet 2855e reviews from other online publications to get a more precise and concise idea of what others think of the low-cost inkjet printer.
RTINGS.com says the HP DeskJet 2855e isn't a good choice for families due to its low page yield, leading to frequent and costly ink cartridge replacements. While its document print quality is passable, it struggles with photos, producing flat and unnatural images due to a narrow color range and poor accuracy. Although it includes a scanner, the scan quality is poor, it lacks fine detail, and there is no automatic feeder for multi-page documents. On the positive side, it offers good connectivity options, including Wi-Fi, USB, AirPrint, and Mopria, making it easily accessible to multiple users.
Over at PCVerge, the HP DeskJet 2855e is noted for being a compact, affordable printer suitable for light family use, boasting good connectivity options like Wi-Fi, USB, AirPrint, and Mopria. However, its limitations include the absence of an automatic document feeder, merely acceptable print quality, and higher long-term operating expenses due to ink consumption. While not the fastest, its photo printing speed is reasonable for its price. It features a high-resolution flatbed scanner with good color depth, though its hinges don't accommodate scanning thick items. Ultimately, the HP DeskJet 2855e is deemed a good value for fundamental home printing, particularly for infrequent users open to alternative ink solutions or an HP ink subscription.
Perhaps the most insightful review comes from a Reddit poster. Their “Love Letter to Mediocrity” covers all the essential bases. The author expresses pleasant surprise that the printer functions without significant issues, highlighting its easy setup, wireless printing, and all-in-one capabilities (print, scan, copy). However, the review notes its downsides, including high ink consumption, slow print speeds, and mediocre print quality. The reviewer concludes that the printer is best suited for users with basic printing needs and low expectations, rather than those seeking high-quality or fast performance.
What users have to say
The HP DeskJet 2855e achieves positive average star ratings on major online retail and manufacturer platforms. Still, negative reviews strongly outnumber positive ones, which leads to an extreme split in user satisfaction.
The printer earns a 4.2 out of 5-star rating at Walmart.com based on 652 ratings from 412 reviewers. The review distribution reveals that most users provide 5-star ratings at 65% while 16% give 4-star ratings.
The 1-star reviews account for 10% of the reviews, indicating that many users remain unhappy with the product. The overall recommendation rate from Walmart.com reviewers regarding the product amounts to 83%.
HP.com shows the DeskJet 2855e receiving 4.3 out of 5 stars from 433 user reviews on its official store website. The platform displays a mixed sentiment, with numerous negative reviews that describe multiple problems. 4. The polarized feedback pattern matches what other platforms show.
Best Buy lacks explicit ratings information in the document, but their summaries demonstrate that customers praise the DeskJet 2855e's user-friendly nature, and lack sufficient negative feedback. 6 The product starts with an overwhelmingly positive first impression, especially regarding its early usage.
The 4-star rating on RC Willey, based on 214 customer reviews, matches the general positive trend while showing that some customers remain dissatisfied.
HP DeskJet 2855e: Pros
The HP DeskJet 2855e receives positive reviews for its main features, which appeal to users who require an entry-level home printer.
Users praise the DeskJet 2855e for its "ease of use" and simple setup process after completing software installation and initial connection steps. Many users who experienced a straightforward setup process share positive opinions about this printer. The HP Smart application is a key tool that helps users set up their printer and provides easy mobile printing capabilities without a computer connection.
Multiple users describe the DeskJet 2855e as delivering "good print quality" and producing "clear and true to color" images with "great print copies" that meet everyday needs for documents, school work, and occasional photo printing. The expert review by PCVarge agrees with these observations since it notes that the printer delivers “good image quality” and “reasonable” photo printing speeds at an affordable price.
Users consistently praise the printer for its compact design and lightweight construction. The printer receives praise for its "convenient and space-saving" design and "portable" feature, which makes it suitable for home desks in small living spaces. PCVarge notes that the printer measures 6.7 x 11.97 x 6.06 inches and weighs 7.55 pounds, emphasizing its small size among desktop printers.
The printer's affordable initial cost is the main selling point for customers who consider it a "great price" and an "affordable" choice for basic home printing needs. The printer receives positive reviews from customers and experts because it offers a "good budget choice" that suits basic requirements while delivering print, scan, and copy functionalities.
Users highly value wireless printing capabilities across different devices and effortless HP Smart mobile application integration for its user-friendly features. The printer allows users to print documents without needing to plug in their computers every time.
According to HP, the printer features the “most reliable Wi-Fi,” which automatically detects and solves network problems, but some users report opposite experiences.
The positive reception of the HP DeskJet 2855e regarding its compact design, affordable price point, and user-friendly operation post-initial setup confirms its suitability for users requiring basic, straightforward printing capabilities. Due to this feedback, the product stands in the “basic home printing” market segment. The product meets the needs of a particular group of users who have low expectations. HP’s design choices involve choosing basic accessibility and a compact size instead of providing full functionality and premium materials.
The printer delivers its highest value to users with basic needs who successfully overcome typical setup challenges. The strategic market approach adopted by HP focuses on the entry-level market segment by prioritizing initial purchase affordability and ease of use. The user feedback confirms the product's successful targeting of its specific market segment because these customers find that the printer meets its essential promises.
HP DeskJet 2855e: Cons
The HP DeskJet 2855e suffers from multiple critical problems, negatively affecting customer satisfaction.
Multiple users, including those with technical expertise, found the printer setup experience highly challenging. They needed at least 20 minutes and sometimes two days to establish printer functionality. Users experience a "clunky nightmare" and "convoluted" setup process because the instructions depend on mobile app guidance while eliminating disc support, which results in users getting trapped in infinite loops.
The numerous reports about challenging initial setup processes by users with technical experience demonstrate how many buyers encounter a substantial obstacle that prevents them from completing the setup process. The initial unpleasant experience with the printer can make users lose enthusiasm for its beneficial features.
Installing the printer starts with a negative experience that damages customer satisfaction immediately after purchase, making them more likely to return products and view the following problems with increased hostility.
The first negative impression strongly influences customer reviews because it leads to the observed bimodal distribution across different platforms. A customer's inability to print a return label demonstrates their frustration and the practical difficulties that emerge when a setup fails. The setup process becomes a critical, high-stakes moment for HP because it focuses on app-based setup but lacks robust offline setup options and precise network configuration troubleshooting. Enhancing the initial user experience would lead to better overall customer opinions, even if additional drawbacks exist.
This issue sparks intense disagreement among customers who feel intensely dissatisfied with it. Users strongly dislike that the printer requires HP-branded ink cartridges and an active Instant Ink subscription for maintenance.
Users strongly condemn HP for what they call the "ink scam" and denounce the "ink rule" because of the "chip,” which forces users to use HP’s proprietary ink. Users explicitly mention they will never purchase HP products again because of this policy.
Expert reviews show that standard cartridges have a "very low page yield,” which results in “high long-term operational cost (without subscription)”- $0.08 per black print and $.12 per color print—so users must replace cartridges often before subscribing to the model.
Users view HP's proprietary ink policy and subscription promotion as more than financial issues because they create fundamental trust breakdowns and damage brand loyalty among numerous customers. Users experience deeper problems than price concerns because they see this practice as unfair towards consumers and feel trapped by the manufacturer's actions.
The printer's affordable initial price is a double-edged sword because it comes with expensive maintenance costs and limited ink availability. This exemplifies a "razor-and-blades" business model. Customers become angry when they experience "overpriced,” “forced,” or "designed to fail without subscription" ink cartridges in this business model. The potential existence of class-action lawsuits indicates how seriously customers view this ethical violation.
HP's subscription-based model generates recurring revenue but endangers customer loyalty and brand integrity, mainly because it feels deceptive to specific users. The business strategy employed by HP stands in direct opposition to customer autonomy, which is the leading cause of negative review sentiment.
The printer experiences recurring paper jam problems, while users frequently experience printing failures. Several users considered switching to their previous printers because of the recurring jamming issues. A reviewer pointed out that the printer construction feels inexpensive because it uses "cheap plastics." The low initial cost of the printer might relate to lower material standards.
The device, marketed as an “all-in-one” device, consistently demonstrates a significant problem with its scanning functionality. Customers experience two major scanning issues because the scanner refuses to function and fails to detect documents. Users encountered difficulties when scanning into a computer that forced them to run "HP scanner doctor" multiple times until they restarted their computer. This led to the belief that HP uses this method as an "ink scam" ploy. According to expert reviews, the scanning performance is not good because the image processing removes essential details from the scans and the flatbed scanner's lid hinges do not extend to accommodate thick items.
The absence of an Automatic Document Feeder (ADF) is a significant limitation, meaning multi-page documents must be scanned one sheet at a time, manually.
The persistent issues with scanning functionality make the product's "all-in-one" claim less valuable according to user reports. The consistent problems with scanning functionality directly harm the "multifunctionality" value proposition because it affects the fundamental operation of the device.
The "cheap piece of junk" sentiment emerges when users feel they purchased only a printer and copier instead of an "all-in-one" device. The scanning module seems to suffer from quality control issues, software integration problems, or the manufacturer deliberately chose basic scanning features that fail to match typical user expectations for "all-in-one" devices. The significant difference between marketing claims and user experience results in customer dissatisfaction.
Users and experts agree that automatic duplex (double-sided) printing should be included in a printer, but the product lacks this feature. Users need to turn pages manually for double-sided printing. The absence of the Automatic Document Feeder (ADF) significantly hinders efficiency when users scan or copy multiple pages. The control panel has a tiny non-tiltable LCD screen that users find hard to see from their seated position.
Finally, many users express dissatisfaction because they receive starter cartridges and XL ink cartridges with low page yields. Users who plan to print many pages should expect the starter cartridges to deplete quickly. Another noted that the "cartridges that came with it don't last long if you plan to print many pages.” Expert reviews confirm this problem by assessing "very low page yield,” which explains why the print cost remains high without an Instant Ink subscription, leading to frequent cartridge replacements.
