AI

Prosper AI nabs $30M to help healthcare providers streamline patient interactions

Prosper AI Inc., a provider of artificial intelligence software for healthcare organizations, today announced that it has raised $30 million in funding.

The Series A round was led by Andreessen Horowitz. Y Combinator, Base10, Emergence Capital and Company Ventures chipped in as well. The raise follows six months in which Prosper AI grew its sales fivefold by adding more than 40 healthcare providers to its customer base.

New York-based Prosper AI provides a platform for developing patient-facing voice agents. Healthcare providers can create an agent in a few days by uploading data such as question answering guides. Tech-savvy customers can also integrate Prosper AI agents with their internal systems, which extends the rollout process by a few weeks.

One of the tasks that the platform promises to automate is scheduling doctor’s appointments. Prosper AI-powered voice agents collect the necessary information from each patient, find a time slot and sync the request to the relevant backend system. The software can also postpone or cancel appointments when there’s a change of schedule.

After a medical consultation, Prosper AI answers billing questions and sends prescription renewal reminders. It also helps clinical teams automate related tasks such as notifying patients about annual checkups. Insurance companies, meanwhile, can use the software to process information requests from healthcare providers.

Prosper AI says the platform averages 99% accuracy across a wide range of patient requests. One of the contributors to that consistency is a set of quality assurance tools built into the interface. Healthcare organizations can test a voice agent with simulated calls before launching it and track errors once it’s in production. When an agent encounters a request that it can’t answer reliably, Prosper AI loops in a human staffer.

The company says its platform can reduce healthcare organizations’ administrative costs by more than 40% in some cases. According to Prosper AI, it also improves the patient experience in the process by doing away with hold times and reducing appointment-related manual errors.  

“Healthcare providers don’t want separate tools for scheduling, insurance verification, and billing,” said Prosper AI co-founder and co-Chief Executive Xavier de Gracia (pictured, left, with co-founder and co-CEO Josep Mingot). “They want a single platform capable of managing the workflows that determine whether care happens and whether providers ultimately get paid. That’s what we’ve built.”

Prosper AI will use the funding to grow its engineering and go-to-market teams. Additionally, the company plans to expand its platform’s feature set with an initial focus on adding integrations with more electronic health record systems.

Other startups are also using voice AI models to reduce manual work for healthcare professionals. Abridge Inc. raised $300 million last year for a cloud service that automatically turns clinical conversations into medical notes. After drafting the initial version of a memo, the software can customize it based on a healthcare organization’s internal guidelines and add in medical data from external sources.

Photo: Prosper AI