The era of human-speed defense is over. With eCrime breakout times collapsing to as fast as 27 seconds and attacks from AI-powered adversaries increasing 89% year-over-year, the traditional SOC has reached a breaking point. Manual processes, fragmented tools, and rule-based playbooks were built for a different era. Today, if your defense depends on human reaction time, you’re not just behind — you’re at risk. 

To keep pace with the AI-accelerated adversary, organizations need a new operating model: agentic security operations. In this approach, analysts orchestrate context-aware fleets that can reason across domains and take governed action, elevating analysts from manual firefighting to strategic oversight. The goal is not to replace analysts, but to amplify them with an agentic security workforce that can extend human expertise at machine speed. Making this reality possible requires a collaborative foundation where innovators across the security ecosystem can design and deploy specialized security agents at scale.

CrowdStrike built Charlotte AI AgentWorks as the engine of agentic innovation across the security ecosystem and Charlotte Agentic SOAR as the orchestration layer that puts agents to work in a coordinated defense. Together, they represent a new model for autonomous operations that is ecosystem-led, security-first, and purpose-built for the modern enterprise.

Charlotte AI AgentWorks: The Hub of Agentic Innovation 

We believe the future of agentic security will not be defined by any one model, any one vendor, or any closed system. That’s why we’ve designed Charlotte AI AgentWorks to be the central hub for building and scaling security agents across the enterprise, helping  customers accelerate agentic SOC transformation, while opening new opportunities for partners and service providers to build differentiated agentic security businesses on the Falcon platform.

It brings together:

• Frontier AI models: Through integrations with leading models from Anthropic, NVIDIA, and OpenAI — and AI infrastructure services such as Amazon Bedrock and Amazon SageMaker — every agent built on AgentWorks benefits from secure model optionality and industry-leading intelligence.
• A coalition of innovators: Launch partners and global system integrators like Accenture, Deloitte, Kroll, Telefonica Tech, and Salesforce are already using Charlotte AI AgentWorks to build custom agents and agentic security businesses for diverse teams, tools, and enterprise environments.
• A security-first foundation: The CrowdStrike Falcon® platform delivers unified data, threat intelligence, human expertise, and rigorous security guardrails to help agents built on Charlotte AI AgentWorks remain powerful, context-aware, and secure by design. 

Charlotte Agentic SOAR: The Orchestration Backbone of the Agentic SOC

If Charlotte AI AgentWorks is the engine for building agents, Charlotte Agentic SOAR is the orchestration layer that puts agents to work. It enables customers to activate and coordinate CrowdStrike-native, AgentWorks-built, and trusted third-party agents across complex workflows, while maintaining strict guardrails for human oversight, governed access, and bounded autonomy. 

Charlotte Agentic SOAR provides the critical components needed to operationalize an agentic defense:

• Mission-ready agents: Twelve out-of-the-box agents designed to offload common, time-intensive tasks ranging from triage to malware analysis — powered by Charlotte AI, each agent inherits unified Falcon platform telemetry and guardrails to operate with precision, scale, and control
• A powerful workflow engine: An intuitive workspace for building and managing workflows with triggers, agents, authorization checks, and automated actions 
• Unified case management: A case-centric command center that enables teams to track resolution time, identify operational bottlenecks, and streamline investigations

Activate Charlotte AI with Free Credits Today

We’ve seen firsthand the impact Charlotte AI can deliver across organizations of all sizes and industries: reducing manual investigation workloads by 70%, restoring more than 40 hours of team capacity per week, and achieving greater than 98% decision accuracy. These results demonstrate how it can fundamentally reshape the analyst experience by eliminating toil, accelerating outcomes, and helping teams seize an operating advantage in the AI era.

To help CrowdStrike customers accelerate AI adoption, we’re introducing a strategic on-ramp to Charlotte AI: 50 free AI credits, renewable monthly. This gives organizations a low-risk way to experiment with and experience agentic operations in their environment, at their own pace. With this promotion, they’ll be able to:

• Deploy mission-ready agents across Falcon platform modules: Offload high-friction tasks, from malware analysis to exposure prioritization or correlation rule generation. 
• Convert natural language into governed automation: Use plain language to rapidly prototype, refine, and manage automated workflows. 
• Reclaim analyst capacity with embedded intelligence: Reduce the work of manual documentation, data compilation, and analysis.
• Activate autonomous reasoning across workflows: Automate inference at key decision points to reason over unstructured data, adapt to unforeseen edge cases, and recommend tailored, policy-aligned actions. 

The Future of Agentic Defense

The next era of security will be defined by a collaborative, security-first ecosystem that can bring together intelligence, orchestration, and action at scale. With Charlotte AI AgentWorks and Charlotte Agentic SOAR, CrowdStrike is defining that future now — giving organizations the foundation to innovate, the orchestration to operationalize, and the governance to do both without compromise.

Forward-Looking Statements

This blog may include discussion of unreleased services or features. Any unreleased services or features referenced here are still in development and subject to change. Customers should make their purchase decisions based upon features that are currently available.