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HBR.org

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3 Ways AI Can Free Organizations from Legacy Workflows
2026-05-07 · via HBR.org

Jorg Greuel/Getty Images

Elena* leads a once-innovative logistics firm we’ve studied that we’ll call Virtal Systems.  It’s now struggling to keep pace. “We’re not short of capability,” she explained to us, “we’re weighed down by our own past.” Legacy workflows persist, old assumptions guide decisions, and “the way we’ve always done it” shapes strategy. In a market transformed by real-time data and automation, these habits quietly erode competitiveness.

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