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Prevent Team Friction from Turning into Dysfunction
by Leonard A. Schlesinger, Joseph Fuller and Robert V. Toomey · 2026-06-17 · via HBR.org

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by Leonard A. Schlesinger, Joseph Fuller and Robert V. Toomey

June 17, 2026

Deagreez/Getty Images

Summary.   

The strongest teams don’t succeed because they avoid conflict—they succeed because they understand how teammates process information, communicate under pressure, and approach decisions

It was the second night of a global consulting project at a top-tier telecommunications company in Hanoi when the team found itself stuck.

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