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The Intercom Blog

How to measure the customer experience as AI scales The new product introduction process: How to make sure your Agent is ready every time you ship Conversation design: How to make your AI Agent communicate like your team Salesforce signs definitive agreement to acquire Fin How to make the case for giving your AI Agent system access Extending Fin as the most open Agent platform Playing a different game The ultimate guide to knowledge management for your Service Agent Speed-to-lead is a solved problem
What really matters when evaluating AI Agents for customer service?
Declan Ivory · 2026-05-22 · via The Intercom Blog
Performance is only one factor in determining if an AI Agent is the right fit. Here's what else to consider.