Summary

The session, sponsored by Camunda and featuring their CTO, Daniel Meyer, as a special guest, focused on re-engineering business processes for the high-velocity enterprise in the AI era. Meyer explained how legacy processes with manual handoffs can be transformed by first orchestrating them end-to-end and then selectively introducing AI, citing a case in which loan underwriting sped up by 90x. The panel, including Joanne Friedman, Joseph Puglisi, and John Patrick Luethe, discussed the continuum of trust in AI, the need for phased adoption, and the importance of guardrails, observability, and human oversight. They explored the differences between orchestration and choreography, with Daniel advocating for orchestration as the default. The future vision included more conversational, integrated experiences for customers and employees, with AI handling complex tasks across systems, potentially dissolving departmental and even corporate boundaries. The conversation also touched on compliance, auditability, and the dynamic nature of learning systems.

Attend The Great Process Re-Engineering

NYC on September 10. Click here to register!

Isaac Sacolick will keynote this event.

AI Is Reshaping Business — But Not Transforming Yet: How World-Class Enterprises are Re-Engineering Work

AI is everywhere in your business. Transformation isn’t, yet. Most enterprises have deployed AI, but few see it move the bottom line, and the gap isn’t the models. What separates the few is that they stopped bolting AI onto legacy processes and started re-engineering how work gets done. Isaac unpacks what world-class enterprises do differently.

Speakers

• Host – Isaac Sacolick
• Guest speaker – Daniel Meyer, CTO of Camunda
• Digital Trailblazers – Derrick Butts, Martin Davis, Joanne Friedman, John Patrick Luethe, Liz Martinez, Heather May, Joseph Puglisi, Elena Putilina

Discussion

1. How are most enterprise business processes “legacy,” and when should leaders add AI to an existing process versus re-engineer an AI-driven process?
2. What are high velocity enterprises doing differently in the AI era around governance, improving agent accuracy, developing trust in AI, and recognizing AI’s boundaries?
3. What does “the orchestrated enterprise” look like in 3 years? 

Research

Whiteboard