TORONTO — Messagepoint, a leading customer communications management (CCM) solutions provider, today announced that MARCIEAssure™ has been awarded “AI-based Healthcare Solution of the Year” in the 9^th annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

MARCIEAssure is an AI-powered quality assurance (QA) solution for Medicare Advantage Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents that accelerates QA checks and helps ensure accuracy and compliance. Leveraging Messagepoint’s proprietary AI platform, MARCIE (Messagepoint Automation, Rationalization and Content Intelligence Engine), MARCIEAssure automates thousands of checks across complex documents against the latest CMS models and a healthcare provider’s own Plan Benefit Package (PBP) and other plan data.

Using the PBP data file submitted by the health plan to CMS as its source of truth, MARCIEAssure ensures all plan details, such as benefit information, cost shares, and deductibles, are accurate across all documents. For CMS compliance language, it checks that both required and conditional content from the CMS model documents are present and correct for each plan’s type and configuration. QA check results are delivered through pre-built reports and dashboards that provide a clear view of QA status per document or in aggregate, so teams understand overall readiness across plans and documents.

The solution is a complement to Messagepoint’s Healthcare Touchpoint Exchange, a member communications management platform, which supports the creation and management of key Medicare Advantage documents and communications, including ANOCs, EOCs, and Summary of Benefits for approximately 18% of Medicare Advantage plan members in the U.S. The company also offers AI-based solutions for content analysis, migration, optimization, and translation, including translation validation capabilities that help MAOs meet CMS language access requirements faster and more efficiently.

“MARCIEAssure is the first solution to apply AI to the specific challenges of verifying the content and data within Medicare Advantage documents, reducing QA review cycles by up to 80%,” said Sohail Malik, Vice President & Practice Leader – Healthcare Solutions of Messagepoint. “MARCIEAssure builds on our established leadership in healthcare member communications management. Our focus remains on enabling enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omnichannel customer communications across all platforms and channels.”

For nearly a decade, the AI Breakthrough Awards have researched, analyzed and recognized the most important advances in artificial intelligence, and this year’s field is the strongest yet. Thousands of nominations from over 20 countries poured in across categories including Agentic AI, Generative AI, Computer Vision, AIOps, Robotics, Natural Language Processing and industry-specific AI applications – underscoring the explosive global growth of AI and its importance as the defining technology of our time.

“MARCIEAssure provides specialized QA for MAOs with unparalleled accuracy and speed, so you know exactly where issues lie. MAOs are operating in a pressurized moment of increasingly unpredictable CMS rules. Health plans typically rely on manual QA reviews that are slow, inconsistent, and prone to human error, leading to resource bottlenecks, elevated compliance risk, and high costs,” said Steve Johansson, managing director, AI Breakthrough. “MARCIEAssure addresses these challenges with AI-powered QA reviews, dramatically reducing the time, effort, and risk associated with preparing Medicare ANOC and EOC documents. With MARCIEAssure, Messagepoint ensures regulatory compliance and enables the delivery of ANOC and EOC documents faster and more cost-effectively than ever before.”

Messagepoint is a leading provider of AI-powered customer communications management software that transforms how complex customer communications are created, managed, and delivered. An award-winning innovator in the CCM market, Messagepoint has pioneered solutions that empower business users to manage highly personalized, regulated communications with greater speed, accuracy, and control. Today, Messagepoint leverages advanced AI, including agentic AI, to simplify the migration, optimization, authoring, management, and orchestration of communications across all channels. Organizations rely on Messagepoint to deliver exceptional customer experiences with greater efficiency, confidence, and compliance. For more information, visit www.messagepoint.com.

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Agentic AI, Machine Learning, Generative AI, Robotics, AI Hardware, Computer Vision and more. For more information visit AIBreakthroughAwards.com.

Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.

Pamela Mugford
Messagepoint
pam.mugford@messagepoint.com
416-410-8956