How KPN is building an agentic AI engine for customer care - 惯性聚合

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From promise to impact: How companies can measure—and realize—the full value of AI The deeper forces shaping global trade Reimagining tech infrastructure for (and with) agentic AI Transforming from a position of strength: Brambles CEO Graham Chipchase The AI-powered bank: Rewiring for excellence in customer care The future is shared: Financing task-sharing programs in mental health What great leaders know about not knowing it all Beyond the grant: How philanthropy can rewire education financing The robotics tipping point: Physical AI and the race to scale Midmarket insurance: Managing growth in a complex environment Author Talks: The power of human connection How leaders can help their organizations metabolize strain Reinventing marketing workflows with agentic AI Seizing the advantage in shipbuilding amid geopolitical shifts | Greater China The next age of fintech: AI, digital assets, and new paths to success The dairy industry’s 2026 playbook: Protect margins, pursue growth Incentive pricing for batteries: Scaling the Western supply chain A talent playbook for the AI era | Greater China Turning humanoid supply chain constraints into billion-dollar wins Author Talks: Why recessions aren’t as predictable as you think Follow the money: How FDI is redrawing the global economy Generative AI in healthcare: Adoption matures as agentic AI emerges Goldman Sachs’ David Solomon on adapting to disruption Beyond $1 trillion: The next chapter for insurance and private capital Australia’s AI moment: Building Asia–Pacific’s compute hub A world of change: How Asia is adapting to global trade disruptions Shaping the future of Japan’s pharmaceutical operations Managing geopolitical value at stake to seize opportunities while mitigating risk The discovery gap: What it means for oil and gas exploration A commercial breakthrough for commercial aerospace suppliers Paving the road for AI agents: Interview with Factory CEO Matan Grinberg China Consumption Update: What’s New in the Year of the Horse? 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How KPN is building an agentic AI engine for customer care

2026-06-24 · via McKinsey Insights & Publications

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