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cs.IR updates on arXiv.org

From Top-1 to Top-K: A Reproducibility Study and Benchmarking of Counterfactual Explanations for Recommender Systems Impact of large language models on peer review opinions from a fine-grained perspective: Evidence from top conference proceedings in AI Diagnosable ColBERT: Debugging Late-Interaction Retrieval Models Using a Learned Latent Space as Reference Enhancing Unsupervised Keyword Extraction in Academic Papers through Integrating Highlights with Abstract CAST: Modeling Semantic-Level Transitions for Complementary-Aware Sequential Recommendation IndiaFinBench: An Evaluation Benchmark for Large Language Model Performance on Indian Financial Regulatory Text Think Before Writing: Feature-Level Multi-Objective Optimization for Generative Citation Visibility RARE: Redundancy-Aware Retrieval Evaluation Framework for High-Similarity Corpora Personalized Benchmarking: Evaluating LLMs by Individual Preferences Modular Representation Compression: Adapting LLMs for Efficient and Effective Recommendations JFinTEB: Japanese Financial Text Embedding Benchmark UsefulBench: Towards Decision-Useful Information as a Target for Information Retrieval SIMMER: Cross-Modal Food Image--Recipe Retrieval via MLLM-Based Embedding Rethinking the Necessity of Adaptive Retrieval-Augmented Generation through the Lens of Adaptive Listwise Ranking BioHiCL: Hierarchical Multi-Label Contrastive Learning for Biomedical Retrieval with MeSH Labels Learning Behaviorally Grounded Item Embeddings via Personalized Temporal Contexts Collaborative Filtering Through Weighted Similarities of User and Item Embeddings IG-Search: Step-Level Information Gain Rewards for Search-Augmented Reasoning Metric-agnostic Learning-to-Rank via Boosting and Rank Approximation GenRec: A Preference-Oriented Generative Framework for Large-Scale Recommendation Uncertainty-aware Generative Learning Path Recommendation with Cognition-Adaptive Diffusion CPGRec+: A Balance-oriented Framework for Personalized Video Game Recommendations Don't Retrieve, Navigate: Distilling Enterprise Knowledge into Navigable Agent Skills for QA and RAG NewsTorch: A PyTorch-based Toolkit for Learner-oriented News Recommendation Controlling Authority Retrieval: A Missing Retrieval Objective for Authority-Governed Knowledge APEX-MEM: Agentic Semi-Structured Memory with Temporal Reasoning for Long-Term Conversational AI ID and Graph View Contrastive Learning with Multi-View Attention Fusion for Sequential Recommendation Large Language Models to Enhance Business Process Modeling: Past, Present, and Future Trends Dual-Enhancement Product Bundling: Bridging Interactive Graph and Large Language Model Evaluation of Agents under Simulated AI Marketplace Dynamics
Auto Response Generation in Online Medical Chat Services
Hadi Jahanshahi, Syed Kazmi, Mucahit Cevik · 2021-04-27 · via cs.IR updates on arXiv.org

Telehealth helps to facilitate access to medical professionals by enabling remote medical services for the patients. These services have become gradually popular over the years with the advent of necessary technological infrastructure. The benefits of telehealth have been even more apparent since the beginning of the COVID-19 crisis, as people have become less inclined to visit doctors in person during the pandemic. In this paper, we focus on facilitating the chat sessions between a doctor and a patient. We note that the quality and efficiency of the chat experience can be critical as the demand for telehealth services increases. Accordingly, we develop a smart auto-response generation mechanism for medical conversations that helps doctors respond to consultation requests efficiently, particularly during busy sessions. We explore over 900,000 anonymous, historical online messages between doctors and patients collected over nine months. We implement clustering algorithms to identify the most frequent responses by doctors and manually label the data accordingly. We then train machine learning algorithms using this preprocessed data to generate the responses. The considered algorithm has two steps: a filtering (i.e., triggering) model to filter out infeasible patient messages and a response generator to suggest the top-3 doctor responses for the ones that successfully pass the triggering phase. The method provides an accuracy of 83.28\% for precision@3 and shows robustness to its parameters.