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From Top-1 to Top-K: A Reproducibility Study and Benchmarking of Counterfactual Explanations for Recommender Systems Impact of large language models on peer review opinions from a fine-grained perspective: Evidence from top conference proceedings in AI Diagnosable ColBERT: Debugging Late-Interaction Retrieval Models Using a Learned Latent Space as Reference Enhancing Unsupervised Keyword Extraction in Academic Papers through Integrating Highlights with Abstract CAST: Modeling Semantic-Level Transitions for Complementary-Aware Sequential Recommendation IndiaFinBench: An Evaluation Benchmark for Large Language Model Performance on Indian Financial Regulatory Text Think Before Writing: Feature-Level Multi-Objective Optimization for Generative Citation Visibility RARE: Redundancy-Aware Retrieval Evaluation Framework for High-Similarity Corpora Personalized Benchmarking: Evaluating LLMs by Individual Preferences Modular Representation Compression: Adapting LLMs for Efficient and Effective Recommendations JFinTEB: Japanese Financial Text Embedding Benchmark UsefulBench: Towards Decision-Useful Information as a Target for Information Retrieval SIMMER: Cross-Modal Food Image--Recipe Retrieval via MLLM-Based Embedding Rethinking the Necessity of Adaptive Retrieval-Augmented Generation through the Lens of Adaptive Listwise Ranking BioHiCL: Hierarchical Multi-Label Contrastive Learning for Biomedical Retrieval with MeSH Labels Learning Behaviorally Grounded Item Embeddings via Personalized Temporal Contexts Collaborative Filtering Through Weighted Similarities of User and Item Embeddings IG-Search: Step-Level Information Gain Rewards for Search-Augmented Reasoning Metric-agnostic Learning-to-Rank via Boosting and Rank Approximation GenRec: A Preference-Oriented Generative Framework for Large-Scale Recommendation Uncertainty-aware Generative Learning Path Recommendation with Cognition-Adaptive Diffusion CPGRec+: A Balance-oriented Framework for Personalized Video Game Recommendations Don't Retrieve, Navigate: Distilling Enterprise Knowledge into Navigable Agent Skills for QA and RAG NewsTorch: A PyTorch-based Toolkit for Learner-oriented News Recommendation Controlling Authority Retrieval: A Missing Retrieval Objective for Authority-Governed Knowledge APEX-MEM: Agentic Semi-Structured Memory with Temporal Reasoning for Long-Term Conversational AI ID and Graph View Contrastive Learning with Multi-View Attention Fusion for Sequential Recommendation Large Language Models to Enhance Business Process Modeling: Past, Present, and Future Trends Dual-Enhancement Product Bundling: Bridging Interactive Graph and Large Language Model Evaluation of Agents under Simulated AI Marketplace Dynamics
HELM: A Human-Centered Evaluation Framework for LLM-Power...
Sushant Mehta · 2026-01-27 · via cs.IR updates on arXiv.org

The integration of Large Language Models (LLMs) into recommendation systems has introduced unprecedented capabilities for natural language understanding, explanation generation, and conversational interactions. However, existing evaluation methodologies focus predominantly on traditional accuracy metrics, failing to capture the multifaceted human-centered qualities that determine the real-world user experience. We introduce \framework{} (\textbf{H}uman-centered \textbf{E}valuation for \textbf{L}LM-powered reco\textbf{M}menders), a comprehensive evaluation framework that systematically assesses LLM-powered recommender systems across five human-centered dimensions: \textit{Intent Alignment}, \textit{Explanation Quality}, \textit{Interaction Naturalness}, \textit{Trust \& Transparency}, and \textit{Fairness \& Diversity}. Through extensive experiments involving three state-of-the-art LLM-based recommenders (GPT-4, LLaMA-3.1, and P5) across three domains (movies, books, and restaurants), and rigorous evaluation by 12 domain experts using 847 recommendation scenarios, we demonstrate that \framework{} reveals critical quality dimensions invisible to traditional metrics. Our results show that while GPT-4 achieves superior explanation quality (4.21/5.0) and interaction naturalness (4.35/5.0), it exhibits a significant popularity bias (Gini coefficient 0.73) compared to traditional collaborative filtering (0.58). We release \framework{} as an open-source toolkit to advance human-centered evaluation practices in the recommender systems community.