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cs.HC updates on arXiv.org

A Framework for Measuring Appropriate Reliance on Set-Valued AI Advice DeliChess: A Multi-party Dialogue Dataset for Deliberation in Chess Puzzle Solving From Explanation to Diagnosis: Next Generation Interactive Video Coach with Misstep Awareness SocialCoach: Personalized Social Skill Learning with RL-based Agentic Tutoring and Practice Formalizing all indexed mathematics as a benchmark for general reasoning, with the example of implementing dilatations of categories Face versus Body Tracking for Human-Robot Interaction: An Egocentric Dataset From Prompt to Service: An SLM-Based Agent Orchestration Gateway for AI-Driven Virtual Worlds What LLMs Must Forget to Teach Effectively: A DIY Approach to Premodern Japanese Language Pedagogy Quantitative Movement Testing: Measuring Patient Movements from a Single Smartphone Video Vision-Language Models Suppress Female Representations Under Ambiguous Input The New Social Image: How AI Competency and AI Proactivity Influence Self- and Peer-Perceptions in the Workplace TUX: Measuring Human--AI Tacit Understanding LLUMI: Improving LLM Writing Assistance for Mental Health Support with Online Community Feedback VideoFDB: Evaluating Full-Duplex Vision-Speech Capabilities in Conversational Agents Label Over Logic? How Source Cues Bias Human Fallacy Judgments More Than LLMs Inform, Coach, Relate, Listen: Auditing LLM Caregiving Support Roles How Coding Agents Fail Their Users: A Large-Scale Analysis of Developer-Agent Misalignment in 20,574 Real-World Sessions MetaRanker: Human-in-the-loop Active Ranking for Metalens Image Quality Analyzing Persona Effects in Generated Explanations from Multimodal LLM Agents in Urban Perception Granuscore: A Reference-Free Measure of Granularity for Text Analysis and Question Answering The Timing Dependencies of Trust: Speed, Accuracy, and cBCI Neuro-Decoupling in Human-AI Teams Bayesian Distributional Models of Executive Functioning Visual Matters: Connecting Aesthetic Appeal and Production Quality of Photos, Infographics and Data Visualizations to Credibility of Social Media Posts Data-driven Head Motion Generation through Natural Gaze-Head Coordination Agreement Metrics for LLM-as-Judge Evaluation: What to Report and Why Perceptually Lossless Tactile Texture Synthesis with Compact Spectral Envelope Models MambaGaze: Bidirectional Mamba with Explicit Missing Data Modeling for Cognitive Load Assessment from Eye-Gaze Tracking Data CogAdapt: Transferring Clinical ECG Foundation Models to Wearable Cognitive Load Assessment via Lead Adaptation Augmented Analytics and Decision Quality: The Role of Trust among Non-Technical BI Users Faster Completion, Less Learning: Generative AI Reduced Study Time on Math Problems and the Knowledge They Build
Beyond Training: How Workers Discover Value in Enterprise AI
Riya Sahni, Lydia B. Chilton · 2025-02-19 · via cs.HC updates on arXiv.org

While organizations continue to invest in enterprise AI, little is known about how individual employees find valuable use cases once these tools are deployed. We present an exploratory interview study of 10 experienced U.S. professionals using M365 Copilot and interpret accounts through Rogers' Diffusion of Innovations to examine where value appears and how use cases are found and shared. Findings reveal a strong preference for informal learning methods over structured training. No participants (0/10) reported formal training as their primary way of learning; most relied on trial-and-error (8/10) and on exchanging tips with colleagues (6/10). Participants most often used M365 Copilot for note-taking/summarization, information retrieval/explanation, and writing. They also reported perceived gains in efficiency but low confidence in mastering more advanced features. The paper discusses social learning strategies and outlines implementable steps for organizations to support the discovery of high-value use cases with available enterprise AI tools.