This study explores the significance of robot hearing systems, emphasizing their importance for robots operating in diverse and uncertain environments. It introduces the hardware design principles using robotaxis as an example, where exterior microphone arrays are employed to detect sound events such as sirens. The challenges, goals, and test methods are discussed, focusing on achieving a suitable signal-to-noise ratio (SNR). Additionally, it presents a preliminary software framework rooted in probabilistic robotics theory, advocating for the integration of robot hearing into the broader context of perception and decision-making. It discusses various models, including Bayes filters, partially observable Markov decision processes (POMDP), and multiagent systems, highlighting the multifaceted roles that robot hearing can play. In conclusion, as service robots continue to evolve, robot hearing research will expand, offering new perspectives and challenges for future development beyond simple sound event classification.