Online creative communities have been able to develop large, open source software (OSS) projects like Linux and Firefox throughout the successful collaborations carried out over the Internet. These communities have also expanded to creative arts domains such as animation, video games, and music. Despite their growing popularity, the factors that lead to successful collaborations in these communities are not entirely understood. In the following, I describe my PhD research project aimed at improving communication, collaboration, and retention in creative arts communities, starting from the experience gained from the literature about OSS communities.