In this paper, we introduce a set of tools for providing user-friendly explanations in an explanation-based constraint programming system. The idea is to represent the constraints of a problem as an hierarchy (a tree). Users are then represented as a set of understandable nodes in that tree (a cut). Classical explanations (sets of system constraints) just need to get projected on that representation in order to be understandable by any user. We present here the main interests of this idea.