Means to support collaboration for remote industrial facilities such as mining are an important topic, especially in Australia, where major mining sites can be more than a thousand kilometers from population centres. Software-based collaboration and maintenance solutions can help to reduce costs associated with these remote facilities. In this paper, we report on our collaborative engineering project providing a decision support solution tailored for Australian needs. We present two application examples: one related to incident handling in industrial automation, the other one in the area of smart energy systems.