Efficient use of the space in an elevator is very necessary for a service robot, due to the need for reducing the amount of time caused by waiting for the next elevator. To provide a solution for this, we propose a hybrid approach that combines reinforcement learning (RL) with voice interaction for robot navigation in the scene of entering the elevator. RL provides robots with a high exploration ability to find a new clear path to enter the elevator compared to traditional navigation methods such as Optimal Reciprocal Collision Avoidance (ORCA). The proposed method allows the robot to take an active clear path action towards the elevator whilst a crowd of people stands at the entrance of the elevator wherein there are still lots of space. This is done by embedding a clear path action (voice prompt) into the RL framework, and the proposed navigation policy helps the robot to finish tasks efficiently and safely. Our model approach provides a great improvement in the success rate and reward of entering the elevator compared to state-of-the-art navigation policies without active clear path operation.