We propose a novel conflict resolution framework for IoT services in multi-resident smart homes. The proposed framework employs a preference extraction model based on a temporal proximity strategy. We design a preference aggregation model using a matrix factorization-based approach (i.e., singular value decomposition). The concepts of current resident item matrix and ideal resident item matrix are introduced as key criteria to cater to the conflict resolution framework. Finally, a set of experiments on real-world datasets are conducted to show the effectiveness of the proposed approach.