Jason Snell (complete commentary):
There weren’t too many radical changes in this year’s survey. Respondents are most positive about Apple’s hardware, with another strong score honoring its commitment to security and privacy. And optimism about the future of Apple in the enterprise skyrocketed, up half a point to tie for second-highest score in the survey.
[…]
Speaking of software surprises, half of the respondents felt that this year’s OS adoption pace was more or less the same as usual. Only 17% felt this was a slower year, up slightly from last year. What’s interesting is that there’s been a two-year trend in this category, with “quicker than usual” and “about the same” switching places. Perhaps the pace of change has just become the new normal.
[…]
Panelists were enthusiastic about some specific new [enterprise program] features, but there are still long-standing gaps that generate frustration. And what’s Apple Business, anyway?
[…]
Apple’s hardware may be riding high, but software is not going great. And yet the score went back up from last year’s low of 3.0. macOS Tahoe and Liquid Glass were the dominant sources of negativity. Complaints ranged from cosmetic inconsistency to serious breakage.
Previously:
Apple Software Quality AppleCare Artificial Intelligence iOS iOS 26 Liquid Glass Mac macOS Tahoe 26 Mobile Device Management (MDM)
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