I encountered an issue with the Bitwarden package and doing a search for the problem resulted in finding this bug report on the Arch Gitlab: https://gitlab.archlinux.org/archlinux/ … k_items/11 which is the same problem I have.

I am wanting to create a Gitlab account so I can contribute to this bug report but currently Gitlab says, "Due to an influx of spam, we have had to require each new account to be manually approved. Please register an account and then write an email to accountsupport@archlinux.org to get it approved. Sorry for the inconvenience.". No problem, I registered an account, sent an email to accountsupport@archlinux.org and then waited. It's been two weeks and heard nothing back.

Is two weeks a normal amount of time to wait? I use a + email address as separate logins for every website and service I use so is it possible it's ended up in a spam box? Should I just send another email or is there another email address I can contact someone on about it?

For me it was like ~4 weeks (March 20th; April 16)
I guess 3-4 weeks is normal...

Edit:
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Last edited by 5hridhyan (2026-04-28 01:53:46)

It's the unfortunate side effect of things being maintained by volunteers, things may take a while to get processed (especially that kind of boring paperwork). I sent my approval request 4 weeks ago, haven't heard back yet.

When you sent your email, you should've got back an automatic response from the GitLab Support Desk thingy telling you the ticket has been created. Once it's on the issue tracker, there's nothing much to do besides wait for the ticket to be triaged eventually.

I had a similar concern. Two weeks feels longer than expected, so I’d probably send a follow-up email just in case the first one got missed or filtered as spam. Hopefully someone from the Arch team can take a look soon.