Table of contents
Albert Patel-Cook
Senior Product Manager
“There’s a neverending list of things people want to do with our technology, and we wouldn’t be able to provide everything people want without Nutrient.”
SuiteFiles
Use case
SuiteFiles sought to offer an all-in-one, seamless document management solution for its customers.
Challenges
- Lack of PDF editing, signing, and annotation capabilities led customers to rely on additional software.
- The inability to offer a truly integrated solution for PDFs resulted in inefficiencies and user frustration.
- Uncertainty around whether to build internal PDF capabilities or seek a third-party solution caused delays in product enhancements.
Solutions
- SuiteFiles was able to integrate Nutrient Web SDK, which provided essential PDF functionality directly within the company’s platform.
- With the help of Nutrient Web SDK, SuiteFiles solved the problem of disjointed user experiences by embedding PDF capabilities like annotations, integration with digital signing, and redaction.
- By choosing Nutrient as a trusted partner, SuiteFiles avoided the complex and resource-intensive task of building its own solution, allowing the company to focus on other platform enhancements.
Results
- SuiteFiles is able to offer integrated PDF editing, signing, and annotation features, eliminating the need for third-party tools.
- SuiteFiles can now deliver a more seamless and efficient user experience, reducing customer reliance on additional software.
- SuiteFiles now enables significant cost savings, as many customers cancel their standalone PDF software subscriptions.
Albert Patel-Cook, senior product manager at SuiteFiles(opens in a new tab), understands the challenge professional services firms face: Too many disparate tools create inefficiencies, leading to wasted time and unnecessary costs. SuiteFiles eliminates the common issue of subscription fatigue by empowering users to store, view, organize, and modify all their documents in a single location.
The struggle with subscription fatigue
SuiteFiles was originally built on SharePoint as a cloud-based document management system, focusing on document storage, naming conventions, and deep integration Office 365. However, the company quickly realized its customers needed a more comprehensive solution that enabled seamless collaboration across all file types.
To best meet these needs, SuiteFiles’ platform would need to evolve. “Integrations with PDFs were lacking,” Patel-Cook explained. “We could show them, and you could preview them, but you couldn’t really do anything with them at that time.”
“The name SuiteFiles, we take it to heart,” he continued. “We want to be the suite of things that people need to get things done during their work day.” However, customers were still relying on multiple tools to accomplish tasks like editing, signing, and annotating PDFs.
SuiteFiles knew that developing PDF capabilities from scratch would demand significant time and resources, pulling its team’s focus away from other critical enhancements. “We’ve realized the complexity that comes with building your own solution,” Patel-Cook noted.
To provide a truly comprehensive solution — one that eliminated the need for separate PDF tools while maintaining a seamless user experience — SuiteFiles turned to Nutrient Web SDK.
Albert Patel-Cook
Senior Product Manager
“The ways that people want to use our product are getting bigger and bigger. So, to find ways that we can say, let’s buy, not build, is always beneficial for us.”
SuiteFiles
Overcoming subscription fatigue for SuiteFiles customers
The SuiteFiles team decided to go with Nutrient Web SDK, as it operates fully client-side in the browser. “With Nutrient’s capabilities, we can fold it nicely into our product where it doesn’t feel like a completely separate experience,” Patel-Cook explained. With Nutrient, SuiteFiles was able to provide these essential PDF capabilities seamlessly within its platform.
Additionally, Nutrient’s comprehensive Web SDK made it so SuiteFiles eliminated the need for any additional third-party PDF tools. Customers quickly recognized the value, with many canceling their standalone PDF software subscriptions as soon as they realized SuiteFiles offered these capabilities natively. This is a critical selling point for SuiteFiles, as the company is able to provide features to potential customers that will improve productivity while eliminating the need for additional subscriptions.
SuiteFiles turned to Nutrient to improve its own platform and bolster its value proposition to customers. Now, instead of juggling multiple tools, users can handle all their document needs within a single, streamlined workspace, reducing costs and simplifying workflows.
Albert Patel-Cook
Senior Product Manager
“Nutrient has really shown that it’s a reliable third-party solution and that it’s growing at a pace that aligns really well with SuiteFiles.”
SuiteFiles
Nutrient: A reliable partner for SuiteFiles
Beyond cost savings, SuiteFiles also strengthened its reputation as a comprehensive document management platform. Features like integrating with digital signing, stamps, and advanced PDF customization became core capabilities, and Patel-Cook noted that when SuiteFiles asks for a new feature, Nutrient delivers. “Nutrient is ahead of the game on what customers actually need,” he said. “So many times we see requests come through, and Nutrient offers updates within days.”
By choosing to integrate rather than build, SuiteFiles gained a scalable, future-proof solution that evolves alongside its business. And with Nutrient as a trusted partner, SuiteFiles can continue delivering innovation without the burden of maintaining complex, resource-intensive functionality in-house.
Elimination
SuiteFiles eliminated the need for third-party PDF software, with many customers canceling their standalone subscriptions upon discovering the new integrated capabilities.
Integration
SuiteFiles improved its platform by offering advanced PDF features like integrating with digital signing and annotations, which became core functionalities for its users.
Optimization
By integrating Nutrient Web SDK, SuiteFiles streamlined its workspace, improving user productivity and simplifying workflows for customers.
Looking ahead with confidence
With Nutrient’s support, SuiteFiles was able to eliminate subscription fatigue for its customers by integrating essential PDF functionality directly into the SuiteFiles platform. With Nutrient as a key technology partner, SuiteFiles is positioned for future growth, ready to meet the evolving demands of its users while maintaining its commitment to simplicity, efficiency, and innovation.