Dear ClawCloud Users,

Thank you for your continued support and trust in ClawCloud. After careful business evaluation and strategic adjustment, we regret to inform you that ClawCloud will officially shut down its VPS, VDS, and related hosting services starting June 30, 2026.

To minimize the impact on your business, we have formulated a detailed 30-day relocation and refund plan. Please be sure to read the following timelines and operational guidelines carefully:

I. Key Timelines

June 1, 2026: Cessation of New Purchases and Service Modifications Starting today, we will close the entrances for new user registration, new purchases, renewals, and upgrade services for the relevant products.

June 1 to June 30, 2026: Migration and Refund Window Please complete your data backup and business migration as soon as possible during this period. Meanwhile, eligible users can submit refund requests through the support ticket system.

June 30, 2026, 24:00: Official Service Shutdown At that time, all affected server instances will be forcibly shut down, data will be permanently destroyed, and the refund application entrance will be closed simultaneously. Please ensure that you complete your data export before this deadline. ClawCloud will not be responsible for any data loss caused by the failure to migrate before the shutdown.

II. Refund Policy and Processing Guidelines

For prepaid users with remaining available time in their accounts, we will process refunds on a pro-rata basis based on the remaining time.

Refund Rules and Restrictions:

Original Payment Method Principle: Subject to payment gateway regulations, all refunds can only be returned to the original payment method you used when paying for the order.

Refund Restriction for Transferred Instances: If your server instance was acquired through the "Account Transfer" function, and your account has not made any renewals or actual payment operations for this instance after the transfer, this instance will not be eligible for a refund under the current account. Since the system cannot actively issue payments for orders without payment records, applications that do not meet the original payment return conditions will be rejected.

Handling Fee Notice: No processing fees will be charged for this refund.

III. Next Steps (Ticket Submission Guidelines)

Please log in to the ClawCloud console as soon as possible to evaluate your instance status. If you need to apply for a refund, please submit a support ticket through the console before June 30. To ensure that your refund can be quickly verified and processed, please be sure to strictly comply with the following ticket specifications:

Clear Ticket Title: Please ensure the word "Refund" is included in the title of your support ticket.

Accurately Associate the Instance: When submitting, please select and correctly associate the specific server instance for which you are requesting a refund.

One Instance, One Ticket Principle: If you have multiple servers that require a refund, please be sure to create a separate ticket for each server. Do not combine refund requests for multiple servers in a single ticket.

If you encounter any other obstacles during the data migration or refund application process, please feel free to contact our customer support team.

We deeply apologize for any inconvenience caused by this service adjustment, and thank you again for your understanding and cooperation with ClawCloud.

The ClawCloud Team June 1, 2026