5 minute read
Cisco stands alone in the Customers’ Choice Quadrant for 2026 based on reviews of its Duo offering in the Access Management VOC
Cisco Systems was named a Customers’ Choice in the 2026 Gartner Peer Insights™ Access Management Voice of the Customer. The recognition follows Cisco’s inclusion in the 2026 Gartner Peer Insights™ Voice of the Customer User Authentication category. Cisco is the only vendor to be mentioned as a Customers’ Choice in both the 2026 VOC for Access Management and User Authentication based on reviews of its Cisco Duo offering.
In a Class by Itself
Among the companies evaluated by customers within the 2026 Gartner Peer Insights™ Access Management Voice of the Customer, Cisco was the only vendor to appear in the Customers’ Choice quadrant. Placement in the quadrant reflects ratings and reviews that met or exceeded the market average for User Interest and Adoption (x-axis) and Overall Experience (y-axis).
Cisco, based on reviews for Duo, received an overall rating of 4.8 out of 5, reflecting that 98% of customers are willing to recommend Cisco for access management, the highest percentage among vendors in the category.
How It Works
Placement in the Gartner Peer Insights™ 2026 Customers’ Choice quadrant is based on ratings and reviews submitted by anonymous customers that met or exceeded the market average for Overall Experience and User Interest and Adoption. Cisco’s ratings are reflective of 62 reviews by verified customers during an 18-month period ending February 28, 2026.
What’s got customers talking?
According to Gartner Peer Insights™, Access Management’s purpose is to give people (employees, consumers, and other users) and machines access to protected applications in a streamlined and consistent way that enhances the user experience. Duo delivers comprehensive access management capabilities and broad Identity and Access Management (IAM) value including:
Identity lifecycle management
User authentication including phishing-resistant, multi-factor authentication (MFA) and end-to-end passwordless login
Single sign-on (SSO) and session management
Identity directory
Authorization policy definition and enforcement
Adaptive, risk-based access
Session protection and monitoring
Identity context sharing across security tools
Consolidated identity provider (IdP) and directory management capabilities
Customers said it best – yet again!
Direct quotes from the Gartner Peer Insights™ Access Management Reviews include:
“Passwordless Remote Access and Simple Management Achieved with Seamless Setup Process”
"Easy to get started and set up; we installed the Duo authentication proxy and it took no longer than a day to get it up and into the testing phase. The dashboard is excellent and simple. Active Directory Integration was seamless and allows us to manage users and groups from a single place and the changes are reflected in the Duo dashboard.”
"Duo Provides Granular Security Policies and Easy Implementation for Organizations"
“The security features are very comprehensive for identity security. The ability to use the onboard "directory" for creating user accounts in combination with integrated identity platforms gives additional flexibility for tracking identities for casual or non-traditional users.”
“DUO has been an outstanding solution for us. It has helped us implement two-factor authentication for more applications than we ever imagined, with enough two-factor options to accommodate every user.”
“Cisco is constantly adding functionality to DUO, allowing us to grow with the product and adapt to an ever-changing security landscape.”
"Push Notification Passcode Feature Enhances Security Without Disrupting Workflows"
“This product strikes a good balance between security and usability... It is a very simple and quick authentication process. Push notification with verified passcode feature is very simple and provides strong security without interrupting everyday work.”
"Duo Delivers Reliable Performance with Strong Security and Seamless Integration Features"
"What I like most is the wide range of features Duo offers. It provides comprehensive security capabilities while remaining easy to manage and integrate with our systems.”
Want to know more about Duo and Gartner Peer Insights™?
Read the additional peer-based Duo reviews
Learn more about the Gartner Peer Insights™ Access Management Reviews and Ratings
Read the previous blog post, Cisco Systems Named a Customers’ Choice in Gartner Peer Insights™ 2026 Voice of the Customer for User Authentication
Want to go deeper?
Explore related resources to learn more about the capabilities highlighted in this recognition:
What is Identity and Access Management (IAM) - a foundational guide to the discipline highlighted in this category
What is identity security - how identity security connects to access management and broader protection
What is Single Sign-On (SSO) - an overview of one of the core capabilities Duo delivers
What is MFA - a plain-English explanation of multi-factor authentication
How to set up phishing-resistant MFA - practical guidance on implementing phishing-resistant authentication
5 passwordless authentication benefits you shouldn't ignore - why passwordless is gaining traction in modern access management
What are the 7 pillars of zero trust - context for the adaptive, risk-based access capability
Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Gartner Peer Insights Voice of the Customer for Access Management, Peer Contributors, April 24th, 2026.
Gartner, Gartner Peer Insights Voice of the Customer for User Authentication, Peer Contributors, January 22nd, 2026.