Pool does not have mandatory monthly fees or minimum balance requirements. It’s free to start a Pool, invite people, fund your Pool and use virtual and physical debit cards. Pool charges transaction-based fees for certain types of opt-in transactions such as Instant Transfers. All transaction-based fees will be clearly labeled, and our Customer Support team is happy to answer any questions about fees.

Pool makes money in a few different ways. First, we charge a transaction fee for certain types of premium transactions like Instant Transfers. Second, we collect a small fee from merchants whenever the Pool Visa debit card is used. The debit card is free for Pool’s customers, and this fee is called an “interchange fee”. It’s paid by merchants in the Visa network, not by Pool customers.

Pool is a financial technology company, not a bank. All banking services are provided by First Internet Bank, Member FDIC. At Pool, the ability to protect your funds and transact safely are top priorities. Earning your trust is important to us, and as a company we invest a lot of time, effort, and spend into keeping your money safe every day. Your deposits are held at our partner bank, First Internet Bank, Member FDIC. Funds deposited into Pool accounts are insured up to $250,000 per depositor by the FDIC, provided requirements for pass-through insurance coverage are met. Your share of funds in your Pools are maintained at First Internet Bank in a manner intended to qualify for this insurance protection. We partner with an FDIC-insured institution to ensure your funds are safe. Our Customer Support team is happy to answer any questions related to safety or FDIC Insurance.

You can email our team at hello@poolmoney.com. We would love to hear from you!

Pool offers a full financial account that can support multiple users who have shared access to funds (if you allow it). That’s the big difference. Instead of “sending money” or “splitting a transaction,” Pool operates with the core principle that money should be shared. You won’t need to catalog transactions, or collect money every time your rent is due. Instead, you can add multiple users who all have access to the same account. Fund your Pool, invite your members, and manage your money together. Pool is great for ongoing relationships and ongoing transactions—living together, extended family expenses, schools, HOAs, caregivers, and on and on. Finally, Pool allows you to set rules and permissions for how your Pool operates. You can add Spenders and Viewers to your Pool, depending on the access you want to allow. Give debit card access, if you want. Every shared financial relationship is different, and we want to enable you to set yours up in your own way.