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Catchpoint Blog

SRE Report: AI optimism and the economics of effort SRE Report: Why fast is what users trust The SRE Report 2026: Defensible Ns SRE Report 2026: What surprised us, what didn't, and why the gaps matter most Why Synthetic Tracing Delivers Better Data, Not Just More Data A New Chapter: LogicMonitor + Catchpoint – A Personal Note from Mehdi Mezmo + Catchpoint deliver observability SREs can rely on The four pillars holding up your digital business, and what happens when they crumble When payments pause: lessons from a global payments outage Observability 2025 Decoded: What the DZone Report Means for SLO-Driven Ops The next evolution of WebPageTest has arrived, and it’s a game-changer The Monitoring Blind Spot That Could Cost You Black Friday Powering Mexico’s Digital Future: Expanded Internet Observability with Catchpoint The Next Chapter of WebPageTest: Your New Experience Starts Soon SRE Report Retrospectives — Have AIOps Predictions Held Up? When BGP becomes UX: The inside story of a SaaS routing decision gone wrong (or right) Session Replay explained: A guide to seeing digital experience through your user’s eyes Making the invisible visible: Are your cloud firewalls and DDoS protection really working? Why it’s time to move beyond APM: Monitoring from the user’s perspective When metrics mislead: Inside the 2025 Retail Web Performance Benchmark The vendor trap: why your next outage won’t be your fault—but will be your problem LLMs don’t stand still: How to monitor and trust the models powering your AI Semantic Caching: What We Measured, Why It Matters The Annual SRE Survey Is Open—We Want to Hear from You Observability isn’t about the tool. It’s about the truth Invisible dependencies, visible impact: Lessons from the Google Cloud outage Real-time detection of BGP blackholing and prefix hijacks Leading analyst firm reveals the real cost of internet disruptions Monitoring in the Age of Complexity: 5 Assumptions CIOs Need to Rethink Why Intelligent Traffic Steering is Critical for Performance and Cost Optimization Retail digital performance event recap: Key insights from IBM & Catchpoint Zendesk outage: A case for proactive monitoring and faster incident response Silence during chaos: Why the X outage is a call to arms for proactive monitoring The $1 Million Lesson: Building a Culture of Quality Through SLAs When AI tools fail: How to map your AI dependencies for proactive visibility Why Super Bowl 2025 was a triumph for Internet Resilience Why Internet Performance Monitoring is the new health check for IT organizations Why use Playwright in Catchpoint for synthetic monitoring Introducing WebPageTest Expert Plan: Real-Time Insights, Synthetic + RUM together in One Platform The shift to digital: How businesses are reshaping their priorities for 2025 The SRE Report 2025's Call to Action Monitoring in the Age of the Internet: DEM, IPM, and APM—What You Need to Know SSL Monitoring, Trust, and McLOVIN Performing for the holidays: Look beyond uptime for season sales success Lessons from Microsoft’s office 365 Outage: The Importance of third-party monitoring Web Performance Experts Look into the Future of Web Performance The hidden challenges of Internet Resilience: Key insights from 2024 report When SSL Issues aren’t just about SSL: A deep dive into the TIBCO Mashery outage The curious case of Marriott and the untold impact of web performance on revenue Preparing for the unexpected: Lessons from the AJIO and Jio Outage It’s time to stop neglecting the elephant in the room: Performance Matters! The Need for Speed: Highlights from IBM and Catchpoint’s Global DNS Performance Study Learnings from ServiceNow’s Proactive Response to a Network Breakdown Webinar Recap: Taking Web Performance to the Next Level Use the Catchpoint Terraform Provider in your CI/CD workflows Is the Internet ready for L4S? Takeaways from the CrowdStrike outage: third-parties can pose risk July 19th global IT outage reminds us of digital complexity Agentic AI: Powerful But Fragile—What You Need to Know Demystifying API Monitoring and Testing with IPM Cloudflare outage: another wake-up call for resilience planning Cloudflare’s Resolver Outage: More Than Just DNS Cloud Monitoring's Blind Spot: The User Perspective Connected Devices: Unlocking the next frontier of Internet Performance Monitoring Consolidation and Modernization in Enterprise Observability Catchpoint named a leader in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring Catchpoint Peak Performance Summit 2025: Redefining Observability for the Outcome Economy Catchpoint Expands Observability Network to Barcelona: A Growing Internet Hub Catch frustration before it costs you: New tools for a better user experience Creating the IPM Category: Catchpoint’s Journey to Leadership and the LogicMonitor Era AWS Outage: How do you prepare for the failure of your own safety net? Achieving stability with agility in your CI/CD pipeline APM vs Observability: Observing beyond APM APM vs Observability: What comes next? APM vs observability: why your definitions are broken AppAssure: Ensuring the resilience of your Tier-1 applications just became easier APM vs Observability: Both-and, not either-or 2024: A banner year for Internet Resilience 5 Actions you can take to improve digital performance Fast and furious: The importance of performance in the digital age How SAP achieved world-class uptime through modern observability How AI Turns Monitoring From “What Now?” Into “What’s Next?” How IPM helped a top tech brand catch an OpenAI outage before it became a crisis Google’s Agent-to-Agent (A2A) Protocol is here—Now Let’s Make it Observable Here’s the proof: What the fastest sites on the web have in common Going for gold: Testing the resilience of Olympic websites From SEO to AEO: Why Web Performance Is the Key to AI Search Success From the source to the edge: the six agent types you can’t ignore Getting Started with Traceroute How to Monitor AI Agents in Commerce Systems From refresh to results: the metrics that shaped Election Day 2024 coverage Escalating risk, shrinking margins: The 2025 Internet Resilience Report Don’t get caught in the dark: Lessons from a Lumen & AWS micro-outage ECN explained: Navigate congestion for faster, smoother data delivery DNS misconfiguration can happen to anyone - the question is how fast can you detect it? Diagnosing Wi-Fi failures that traditional tools miss: a case study Did Delta's slow web performance signal trouble before CrowdStrike? Customer Survey 2024: Unveiling insights and impact Critical Requirements for Modern API Monitoring
The Power of Over 3000 Intelligent Observability Agents
2025-04-21 · via Catchpoint Blog

Catchpoint has officially crossed a major milestone: over 3,000 intelligent agents now power our Global Agent Network.

A map of the worldAI-generated content may be incorrect., Picture

Catchpoint’s Global Agent Network

This isn’t just a big number. It underscores our commitment to helping our users monitor what matters, from where it matters most: the end user. With agents deployed across 105 countries, 346 cities, and every layer of the Internet stack, Catchpoint now offers the broadest and deepest visibility into user experience available today.

The problem with traditional monitoring  

Imagine trying to understand website performance by only monitoring your servers. You'd miss critical issues arising from network congestion in specific regions, problems with local ISPs, or even how your application performs on different devices worldwide.

If you only get information from your own datacenters or a few cloud-based locations, you’re missing critical insights into the actual experience your system delivers to users—whether they’re customers, employees, or systems connecting via an API.

It’s like the old joke: A drunk is searching under a streetlamp for his keys. A cop asks, “Is this where you lost them?” “No,” the drunk replies, pointing away. “Then why are you looking here?” the cop asks. “Because the light’s better here.”

That’s what monitoring only from your datacenter or a few cloud regions is like. You're not seeing what users actually experience out in the real world.

Monitoring from where it matters  

Understanding digital experience and being able to see anything across the Internet that is impacting it, requires a network of intelligent agents that monitor from the actual locations where your users reside plus agents in key locations of the Internet backbone. This "outside-in" perspective delivers invaluable insights into:

  • True end-user experience: Understand latency, availability, and functionality as your users perceive it.
  • Geographic performance variations: Identify regional bottlenecks and optimize accordingly.
  • Third-party dependencies: Pinpoint issues originating from CDNs, DNS providers, and other external services impacting user experience.

Going deeper with agent diversity

Breadth of location is not enough to get the best visibility into experience. It is critical to take advantage of an network with various agent types, each designed to provide specific insights:

  • Backbone Agents: Strategically located in major Internet exchange points, providing a broad view of core Internet health and performance. This helps identify widespread network issues that might impact many users.
  • Last Mile Agents: Situated within diverse residential and business networks, simulating the experience of typical end-users. This reveals performance issues specific to certain ISPs or geographic areas.
  • Wireless Agents: Monitoring performance over various mobile networks (3G, 4G, 5G), crucial for understanding the experience of on-the-go users.
  • Cloud Agents: Deployed within major cloud providers (hyperscalers), offering insights into the performance and availability of cloud-based applications and services.
  • Enterprise Agents: Deployed within your own infrastructure, extending Catchpoint's powerful monitoring capabilities behind your firewall for a hybrid view.

In a way, geographic breadth tells you what the real-world user experience is, while the agent depth tells you why the experience is like that and what is impacting it.  

Further, an operations team would combine synthetic data collected from these agents proactively with real-user monitoring data, BGP routing information, code traces, and other valuable data to get the best visibility possible.

Without these, an IT operations team may find themselves in a situation where users (or their business partners) complain about bad user experience, while the monitoring systems (which myopically monitor everything from a handful cloud locations) say everything looks good.

The result?

By leveraging rich data collected by a broad and deep set of intelligent agents, observability teams can:

  • Proactively detect and resolve performance degradations before they impact users and business outcomes.
  • Isolate the root cause of issues faster, whether it's in their own infrastructure, a third-party service, or a network problem in a specific region.
  • Optimize application delivery and infrastructure based on real-world performance data, leading to improved user satisfaction and business efficiency.
  • Validate SLAs with objective, geographically diverse performance metrics.
  • Gain a holistic understanding of their Internet Stack, bridging the gap between infrastructure metrics and user experience.

A blue and purple rectangular chart with iconsAI-generated content may be incorrect., Picture

The Internet Stack

To close the gap between synthetic tests and real-world performance, Catchpoint has launched Connected Devices—a powerful new layer of observability that brings hyper-local visibility into how DNS, CDN, ISP, and other critical services perform at the street, neighborhood, or city-block level. By tapping into tens of millions of lightweight agents on real devices, Connected Devices helps surface micro-outages and regional performance issues that traditional monitoring often misses.

Ready to unlock the full potential of observability? Learn more about Catchpoint's intelligent agent network and how it can transform your monitoring strategy: https://www.catchpoint.com/global-observability-network  

Summary

Catchpoint has officially crossed a major milestone: over 3,000 intelligent agents now power our Global Agent Network.

A map of the worldAI-generated content may be incorrect., Picture

Catchpoint’s Global Agent Network

This isn’t just a big number. It underscores our commitment to helping our users monitor what matters, from where it matters most: the end user. With agents deployed across 105 countries, 346 cities, and every layer of the Internet stack, Catchpoint now offers the broadest and deepest visibility into user experience available today.

The problem with traditional monitoring  

Imagine trying to understand website performance by only monitoring your servers. You'd miss critical issues arising from network congestion in specific regions, problems with local ISPs, or even how your application performs on different devices worldwide.

If you only get information from your own datacenters or a few cloud-based locations, you’re missing critical insights into the actual experience your system delivers to users—whether they’re customers, employees, or systems connecting via an API.

It’s like the old joke: A drunk is searching under a streetlamp for his keys. A cop asks, “Is this where you lost them?” “No,” the drunk replies, pointing away. “Then why are you looking here?” the cop asks. “Because the light’s better here.”

That’s what monitoring only from your datacenter or a few cloud regions is like. You're not seeing what users actually experience out in the real world.

Monitoring from where it matters  

Understanding digital experience and being able to see anything across the Internet that is impacting it, requires a network of intelligent agents that monitor from the actual locations where your users reside plus agents in key locations of the Internet backbone. This "outside-in" perspective delivers invaluable insights into:

  • True end-user experience: Understand latency, availability, and functionality as your users perceive it.
  • Geographic performance variations: Identify regional bottlenecks and optimize accordingly.
  • Third-party dependencies: Pinpoint issues originating from CDNs, DNS providers, and other external services impacting user experience.

Going deeper with agent diversity

Breadth of location is not enough to get the best visibility into experience. It is critical to take advantage of an network with various agent types, each designed to provide specific insights:

  • Backbone Agents: Strategically located in major Internet exchange points, providing a broad view of core Internet health and performance. This helps identify widespread network issues that might impact many users.
  • Last Mile Agents: Situated within diverse residential and business networks, simulating the experience of typical end-users. This reveals performance issues specific to certain ISPs or geographic areas.
  • Wireless Agents: Monitoring performance over various mobile networks (3G, 4G, 5G), crucial for understanding the experience of on-the-go users.
  • Cloud Agents: Deployed within major cloud providers (hyperscalers), offering insights into the performance and availability of cloud-based applications and services.
  • Enterprise Agents: Deployed within your own infrastructure, extending Catchpoint's powerful monitoring capabilities behind your firewall for a hybrid view.

In a way, geographic breadth tells you what the real-world user experience is, while the agent depth tells you why the experience is like that and what is impacting it.  

Further, an operations team would combine synthetic data collected from these agents proactively with real-user monitoring data, BGP routing information, code traces, and other valuable data to get the best visibility possible.

Without these, an IT operations team may find themselves in a situation where users (or their business partners) complain about bad user experience, while the monitoring systems (which myopically monitor everything from a handful cloud locations) say everything looks good.

The result?

By leveraging rich data collected by a broad and deep set of intelligent agents, observability teams can:

  • Proactively detect and resolve performance degradations before they impact users and business outcomes.
  • Isolate the root cause of issues faster, whether it's in their own infrastructure, a third-party service, or a network problem in a specific region.
  • Optimize application delivery and infrastructure based on real-world performance data, leading to improved user satisfaction and business efficiency.
  • Validate SLAs with objective, geographically diverse performance metrics.
  • Gain a holistic understanding of their Internet Stack, bridging the gap between infrastructure metrics and user experience.

A blue and purple rectangular chart with iconsAI-generated content may be incorrect., Picture

The Internet Stack

To close the gap between synthetic tests and real-world performance, Catchpoint has launched Connected Devices—a powerful new layer of observability that brings hyper-local visibility into how DNS, CDN, ISP, and other critical services perform at the street, neighborhood, or city-block level. By tapping into tens of millions of lightweight agents on real devices, Connected Devices helps surface micro-outages and regional performance issues that traditional monitoring often misses.

Ready to unlock the full potential of observability? Learn more about Catchpoint's intelligent agent network and how it can transform your monitoring strategy: https://www.catchpoint.com/global-observability-network  

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