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Catchpoint Blog

SRE Report: AI optimism and the economics of effort SRE Report: Why fast is what users trust SRE Report 2026: What surprised us, what didn't, and why the gaps matter most Why Synthetic Tracing Delivers Better Data, Not Just More Data A New Chapter: LogicMonitor + Catchpoint – A Personal Note from Mehdi Mezmo + Catchpoint deliver observability SREs can rely on The four pillars holding up your digital business, and what happens when they crumble When payments pause: lessons from a global payments outage Observability 2025 Decoded: What the DZone Report Means for SLO-Driven Ops The next evolution of WebPageTest has arrived, and it’s a game-changer The Monitoring Blind Spot That Could Cost You Black Friday Powering Mexico’s Digital Future: Expanded Internet Observability with Catchpoint The Next Chapter of WebPageTest: Your New Experience Starts Soon SRE Report Retrospectives — Have AIOps Predictions Held Up? When BGP becomes UX: The inside story of a SaaS routing decision gone wrong (or right) Session Replay explained: A guide to seeing digital experience through your user’s eyes Making the invisible visible: Are your cloud firewalls and DDoS protection really working? Why it’s time to move beyond APM: Monitoring from the user’s perspective When metrics mislead: Inside the 2025 Retail Web Performance Benchmark The vendor trap: why your next outage won’t be your fault—but will be your problem LLMs don’t stand still: How to monitor and trust the models powering your AI Semantic Caching: What We Measured, Why It Matters The Annual SRE Survey Is Open—We Want to Hear from You Observability isn’t about the tool. It’s about the truth Invisible dependencies, visible impact: Lessons from the Google Cloud outage Real-time detection of BGP blackholing and prefix hijacks Leading analyst firm reveals the real cost of internet disruptions The Power of Over 3000 Intelligent Observability Agents Monitoring in the Age of Complexity: 5 Assumptions CIOs Need to Rethink Why Intelligent Traffic Steering is Critical for Performance and Cost Optimization Retail digital performance event recap: Key insights from IBM & Catchpoint Zendesk outage: A case for proactive monitoring and faster incident response Silence during chaos: Why the X outage is a call to arms for proactive monitoring The $1 Million Lesson: Building a Culture of Quality Through SLAs When AI tools fail: How to map your AI dependencies for proactive visibility Why Super Bowl 2025 was a triumph for Internet Resilience Why Internet Performance Monitoring is the new health check for IT organizations Why use Playwright in Catchpoint for synthetic monitoring Introducing WebPageTest Expert Plan: Real-Time Insights, Synthetic + RUM together in One Platform The shift to digital: How businesses are reshaping their priorities for 2025 The SRE Report 2025's Call to Action Monitoring in the Age of the Internet: DEM, IPM, and APM—What You Need to Know SSL Monitoring, Trust, and McLOVIN Performing for the holidays: Look beyond uptime for season sales success Lessons from Microsoft’s office 365 Outage: The Importance of third-party monitoring Web Performance Experts Look into the Future of Web Performance The hidden challenges of Internet Resilience: Key insights from 2024 report When SSL Issues aren’t just about SSL: A deep dive into the TIBCO Mashery outage The curious case of Marriott and the untold impact of web performance on revenue Preparing for the unexpected: Lessons from the AJIO and Jio Outage It’s time to stop neglecting the elephant in the room: Performance Matters! The Need for Speed: Highlights from IBM and Catchpoint’s Global DNS Performance Study Learnings from ServiceNow’s Proactive Response to a Network Breakdown Webinar Recap: Taking Web Performance to the Next Level Use the Catchpoint Terraform Provider in your CI/CD workflows Is the Internet ready for L4S? Takeaways from the CrowdStrike outage: third-parties can pose risk July 19th global IT outage reminds us of digital complexity 5 Actions you can take to improve digital performance 2024: A banner year for Internet Resilience APM vs Observability: Both-and, not either-or AppAssure: Ensuring the resilience of your Tier-1 applications just became easier APM vs observability: why your definitions are broken APM vs Observability: What comes next? APM vs Observability: Observing beyond APM Achieving stability with agility in your CI/CD pipeline AWS Outage: How do you prepare for the failure of your own safety net? 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Diagnosing Wi-Fi failures that traditional tools miss: a case study DNS misconfiguration can happen to anyone - the question is how fast can you detect it? ECN explained: Navigate congestion for faster, smoother data delivery Don’t get caught in the dark: Lessons from a Lumen & AWS micro-outage Escalating risk, shrinking margins: The 2025 Internet Resilience Report From refresh to results: the metrics that shaped Election Day 2024 coverage Fast and furious: The importance of performance in the digital age Getting Started with Traceroute From the source to the edge: the six agent types you can’t ignore From SEO to AEO: Why Web Performance Is the Key to AI Search Success Going for gold: Testing the resilience of Olympic websites Here’s the proof: What the fastest sites on the web have in common Google’s Agent-to-Agent (A2A) Protocol is here—Now Let’s Make it Observable How IPM helped a top tech brand catch an OpenAI outage before it became a crisis How AI Turns Monitoring From “What Now?” Into “What’s Next?” How SAP achieved world-class uptime through modern observability How to Monitor AI Agents in Commerce Systems
The SRE Report 2026: Defensible Ns
2026-01-22 · via Catchpoint Blog

in this blog post

You shouldn’t have to understand the care behind this report, unless it’s missing.

For the past eight years, this research has focused on all things related to reliability and resilience. How systems behave under stress. How teams respond when things break. And how the practices continue to evolve.

Reaching the eighth edition of The SRE Report attests to that and gives me pause. You can read the full report here and you can find a summary of the key findings here.

When we first started this work, I do not think any of us imagined what it would become. At the time, it was simply an attempt to listen carefully to a field that was still defining itself. Over the years, it has grown into something far more meaningful. It has become a shared record of how reliability work is actually practiced, debated, and lived.

I feel deeply appreciative of what this report has become. It would not exist in its current form without a small group of people who made it better, truer, and more human. Their contributions come first, before anything else that happened along the way. This post is for them.

Thank you

Kurt Andersen: I hung up my full-time practitioner hat some years ago. Kurt never let me forget what that hat represented. He kept me honest when ideas drifted too far from reality, challenged assumptions that felt convenient but were not true to the field, and consistently grounded the work in lived experience. This report is stronger because of that discipline.

Beril Unal: If you have never had the chance to work on a project like this, the early stages are not glamorous. They begin with doodles in a notebook, half-formed sentences, arrows pointing nowhere, and documents that look more like sketches than plans. Then there is a moment, rare and a little magical, when someone with true artistic vision steps in. Beril took those rough ideas and transformed them into something cohesive, expressive, and emotionally resonant. Calling Beril a designer never felt quite right. Artist fits better.

Denton Chikura: Denton has been more than a colleague. He has been a constant. A steady presence. A positive force when momentum mattered most. He is also a brilliant writer with a rare ability to clarify ideas without flattening them. When this report reads cleanly and confidently, it is often because Denton helped it get there.

Our executive sponsors: This report requires time. Real time. Time that could easily be redirected toward work more directly tied to revenue. When that time is protected anyway, it signals something important. It says the effort is sincere. That learning matters. That contributing back to the community is part of the job, not a side project. I am grateful for the trust and support given by Mehdi Daoudi, Drit Suljioti, Gerardo Dada, and Howard Beader.

Marc Brooker: I also want to acknowledge Marc, who wrote the foreword for this year’s report. He paid it forward, offering perspective and clarity that helped set the tone for what follows. I’m grateful for his willingness to lend his voice and context to this work.

A few things that did not go as planned

The SRE Report is one of the ways I try to contribute to something larger than myself. That is why, when the initial survey was hijacked by spammers and bots, we took it personally.

The right decision was not the easiest one. We took the survey down and threw out a portion of the responses. Then we relaunched it. We scrubbed the original dataset. We compared it carefully against the new one. When we looked at the results side by side, the percentages were remarkably close, often within three to four percent of each other. That gave us confidence that the integrity of the data was preserved.

In other words, we had defensible Ns.

About a month before the planned launch, another unexpected moment arrived. At an all-hands meeting, we learned that Catchpoint was being acquired by LogicMonitor.

That brings me to one final thank you.

The LogicMonitor team stepped in quickly and helped us navigate, in short order, all the new people and processes that suddenly needed to be involved. Despite the timing and the change, the commitment to publishing the report never wavered. That continuity mattered, and it deserves to be acknowledged.

This report exists because people care. They care about the field, about accuracy, about learning, and about each other. I have deep respect for everyone who contributed their time, energy, and trust to it.

As the SRE Report 2026 launches, I hope it invites conversation, reflection, and maybe a little disagreement. That has always been the point.

If you’d like to go deeper into this years work: 

Thank you for reading. Thank you for contributing. And thank you for helping make this work what it is.

Summary

You shouldn’t have to understand the care behind this report, unless it’s missing.

For the past eight years, this research has focused on all things related to reliability and resilience. How systems behave under stress. How teams respond when things break. And how the practices continue to evolve.

Reaching the eighth edition of The SRE Report attests to that and gives me pause. You can read the full report here and you can find a summary of the key findings here.

When we first started this work, I do not think any of us imagined what it would become. At the time, it was simply an attempt to listen carefully to a field that was still defining itself. Over the years, it has grown into something far more meaningful. It has become a shared record of how reliability work is actually practiced, debated, and lived.

I feel deeply appreciative of what this report has become. It would not exist in its current form without a small group of people who made it better, truer, and more human. Their contributions come first, before anything else that happened along the way. This post is for them.

Thank you

Kurt Andersen: I hung up my full-time practitioner hat some years ago. Kurt never let me forget what that hat represented. He kept me honest when ideas drifted too far from reality, challenged assumptions that felt convenient but were not true to the field, and consistently grounded the work in lived experience. This report is stronger because of that discipline.

Beril Unal: If you have never had the chance to work on a project like this, the early stages are not glamorous. They begin with doodles in a notebook, half-formed sentences, arrows pointing nowhere, and documents that look more like sketches than plans. Then there is a moment, rare and a little magical, when someone with true artistic vision steps in. Beril took those rough ideas and transformed them into something cohesive, expressive, and emotionally resonant. Calling Beril a designer never felt quite right. Artist fits better.

Denton Chikura: Denton has been more than a colleague. He has been a constant. A steady presence. A positive force when momentum mattered most. He is also a brilliant writer with a rare ability to clarify ideas without flattening them. When this report reads cleanly and confidently, it is often because Denton helped it get there.

Our executive sponsors: This report requires time. Real time. Time that could easily be redirected toward work more directly tied to revenue. When that time is protected anyway, it signals something important. It says the effort is sincere. That learning matters. That contributing back to the community is part of the job, not a side project. I am grateful for the trust and support given by Mehdi Daoudi, Drit Suljioti, Gerardo Dada, and Howard Beader.

Marc Brooker: I also want to acknowledge Marc, who wrote the foreword for this year’s report. He paid it forward, offering perspective and clarity that helped set the tone for what follows. I’m grateful for his willingness to lend his voice and context to this work.

A few things that did not go as planned

The SRE Report is one of the ways I try to contribute to something larger than myself. That is why, when the initial survey was hijacked by spammers and bots, we took it personally.

The right decision was not the easiest one. We took the survey down and threw out a portion of the responses. Then we relaunched it. We scrubbed the original dataset. We compared it carefully against the new one. When we looked at the results side by side, the percentages were remarkably close, often within three to four percent of each other. That gave us confidence that the integrity of the data was preserved.

In other words, we had defensible Ns.

About a month before the planned launch, another unexpected moment arrived. At an all-hands meeting, we learned that Catchpoint was being acquired by LogicMonitor.

That brings me to one final thank you.

The LogicMonitor team stepped in quickly and helped us navigate, in short order, all the new people and processes that suddenly needed to be involved. Despite the timing and the change, the commitment to publishing the report never wavered. That continuity mattered, and it deserves to be acknowledged.

This report exists because people care. They care about the field, about accuracy, about learning, and about each other. I have deep respect for everyone who contributed their time, energy, and trust to it.

As the SRE Report 2026 launches, I hope it invites conversation, reflection, and maybe a little disagreement. That has always been the point.

If you’d like to go deeper into this years work: 

Thank you for reading. Thank you for contributing. And thank you for helping make this work what it is.

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