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SolarWinds Observability Self-Hosted Product-Specific Terms
2026-04-07 · via Legal Documents

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The following terms complement the SolarWinds End User License Agreement ("Agreement'') associated with the applicable SolarWinds Order Form for any perpetual on-premise product that is being converted to subscription.

A. Legacy SolarWinds Product Conversions: For customers that are converting from their legacy SolarWinds perpetual products to subscription licenses, the following terms apply:

  1. The subscription licenses being purchased replaces legacy products You have licensed previously from SolarWinds.
  2. You acknowledge and agree that for any legacy products for which You hold prior licenses (“Prior Licenses”), such Prior Licenses are hereby terminated and converted into and superseded by the subscription licenses reflected on your Order Form. You will be issued new license keys to replace the keys for the Prior Licenses. You agree to deactivate and uninstall the Prior Licenses for Your legacy perpetual products within a commercially reasonable time upon activation of the new license keys. Accordingly, You agree that You will not run an instance of the Prior License(s) after such commercially reasonable time period upon activation of the subscription licenses reflected in your Order Form.

B. For SolarWinds Self-Hosted Customers:

  1. With the release of updates to certain on-premise SolarWinds software, software as a service (“SaaS,” or “Software Services”) functionality may be enabled. Prior to using the Software Services, Customer will be required to accept additional terms relevant to SolarWinds’ Software Services that supplement the EULA (the “SaaS Supplement”). The SaaS Supplement is available at https://www.solarwinds.com/legal/saas-supplement. The SaaS Supplement applies notwithstanding any term in your EULA with SolarWinds disclaiming applicability of posted or click through terms. You may not use the Software Services if you do not accept the SaaS Supplement.