SolarWinds Software as a Service (“SaaS”) offering’s do not have versions. All customers subscribe to the same current feature and functionality set. And some SaaS offerings may require the installation of a self-hosted component (or agent).

A SaaS offering will begin the End-of-Service-Life (EOSL) process only when SolarWinds decides to terminate the SaaS offering in its entirety. No new customers may subscribe to the SaaS offering following the date of the EOSL notification.

Notwithstanding anything in your existing agreements with SolarWinds to the contrary, the customer shall be responsible for retrieving any data stored in the SaaS offering before the EOSL Date. A subscription to a SaaS offering also includes technical support for that offering as detailed in the graphic below.

EOL image.png

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