Atlassian recently announced updates to how we use eligible customer data so we can deliver improved AI experiences for all customers. We designed this change with your security and privacy in mind - giving you control over your data contribution with new in-app settings and strengthening our existing privacy-preserving measures - so you can adopt AI confidently. These changes are reflected in our customer terms and will go into effect on August 17, 2026.

As part of this change, we are:

• Updating how we use metadata and in-app data to improve apps and AI experiences for all customers.
• Introducing new data contribution settings in Atlassian Administration, so you can manage your organization’s contributions.
  • Note: Initially, these settings will apply to data in Jira, Confluence, and Jira Service Management, including data in your Atlassian Platform apps (Rovo, Home, Teams, Projects, Assets, Goals, Analytics, and Administration).
• Strengthening our existing privacy‑preserving measures, including de-identification and aggregation, when using contributed data to improve apps and experiences for all customers.

As part of our commitment to sharing information transparently, we created this set of FAQs to help you navigate this change and prepare your organization.