The $2 million Refund Guarantee — Open
gharbat
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2026-06-15
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via Hacker News - Newest: "AI"
Apply once and you're protected for your entire first 120 days. If Open isn't working for you, we refund every dollar of Open spend — up to $2M back, no questions asked.
See it in action
The agent we'd bet $2M on.
Open resolves real customer conversations end-to-end across every channel — voice, chat, email, WhatsApp, social.
The program
Love Open, or get every dollar back.
One program. One promise. Apply once and you're protected for your entire first 120 days.
Refund Guarantee
$2 millionrefund cap
If Open isn't the best AI agent your team has ever used, we refund every dollar.
You don't have to justify it. You don't have to hit a number. If you're not 100% satisfied within your first 120 days, tell us once and the refund hits your bank account.
Learn more
Eligibility
- New Open customers
- Apply within your first 120 days of subscription
- Run Open on at least 500 paid conversations
How the refund flows
- 01
Apply
Submit a 30-second application. We confirm enrollment by email.
- 02
Run Open in production
Use Open on real customer traffic for up to 120 days. No metrics to hit.
- 03
Refund, no questions
Not 100% satisfied? Tell us once and we wire every dollar of Open spend back, up to $2M.
See the full Refund Guarantee Terms & Conditions for refund mechanics, payout timing, and eligibility specifics.
FAQ
Plain-English answers.
No legalese here — just how the guarantee actually works in practice.
Customer Stories
Hear it straight from the teams
running on Open
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