We are hiring a Senior Director to lead the Cloud AI Platform Solutions organization. This team helps customers deploy Neoverse SoC platforms in systems designed for hyperscale production deployments. The work spans bring‑up, validation, readiness, and production rollout.

You will lead teams that combine customer execution leadership and platform enablement. You will set operating cadence, routes for critical issues, and clear ownership. You will build repeatable playbooks that scale across multiple strategic customers and programs.

Key Responsibilities:

• Lead end‑to‑end platform readiness for Neoverse SoC platforms from first silicon to production rollout.
• Lead a team of Technical Engagement Directors who own Tier‑1 customer execution after commercial close. This includes risk management, customer concern leadership, and cross‑functional alignment.
• Own the customer delivery support and critical issue operating model. Create clear severity levels, response expectations, and closure criteria. Improve technical depth and transparency in communications.
• Drive alignment across Customer Engineering, Product Management, Engineering, Quality, and Support. Ensure commitments have owners, plans, and tracked outcomes.
• Build repeatable engagement playbooks and metrics. Reduce late blocking issues through early alignment, structured reviews, and proactive risk mitigation.
• Translate customer NPI and support needs into actionable engineering workstreams. Ensure requirements are tracked, prioritized, and closed with measurable outcomes.
• Hire, develop, and coach leaders. Build a strong bench and scalable operating rhythms across the organization.

Required Skills and Experience:

• Experience leading platform, systems, silicon enablement, or customer engineering organizations, including managers‑of‑managers leadership.
• Experience delivering server‑class SoC platforms through bring‑up, validation, and production adoption with strategic customers.
• Technical fluency across server hardware and platform fundamentals (boards, systems, I/O, memory).
• Technical fluency across firmware and boot flows, and platform diagnostics.
• Technical fluency across OS enablement, telemetry/tooling, and performance readiness.
• Experience alleviating customer concerns and driving cross‑team resolution under time pressure.
• Strong written and verbal communication skills. Able to translate complex issues into decisions, tradeoffs, and action plans.

“Nice To Have” Skills and Experience:

• Experience leading customer delivery roles in the data center ecosystem (customer engineering, technical account leadership, customer program leadership, or similar).
• Experience building scalable support operations (intake, triage, escalation, and closure) for sophisticated hardware/software systems.
• Experience working across ODM/OEM ecosystems and multi‑partner delivery models.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life at Arm