Job Overview:

This is a technical, customer-facing role for someone who enjoys working directly with customers, understanding their goals, demonstrating product capabilities, and helping ensure successful adoption in real-world environments. You will be joining a team focused on helping customers successfully observe and accelerate workloads running on Arm platforms.

This role would suit someone with experience as a Solutions Architect, Forward Deployed Engineer, Customer Engineer, or technically strong software engineer passionate about customer success. You will act as a bridge between customer needs, product capability and engineering execution.

We are looking for someone with strong technical capability, practical experience running workloads in production environments, and the ability to reason clearly about systems, performance and customer requirements. Depth of experience is valuable, but we care most about sharp thinking, ownership, adaptability and an appetite to learn quickly.

This role is based in Austin, TX.

Responsibilities:

• Working closely with customers to understand their technical requirements, workloads, deployment environments and success criteria
• Acting as a technical advisor to customers, helping them understand how to get the best value from the product
• Delivering technical demos, proof-of-concepts and product evaluations for prospective and existing customers
• Helping customers observe and accelerate their workloads on Arm-based systems
• Evangelizing the product with customer engineering teams, architecture teams and technical decision makers
• Translating customer feedback and requirements into clear input for product and engineering teams
• Investigating technical issues in customer environments, identifying root causes and proposing practical solutions
• Working with engineering teams to improve product usability, performance, documentation and customer readiness
• Creating technical collateral, examples, guides and demos to support customer adoption
• Developing a strong understanding of customer workloads, system behaviour and performance characteristics
• Taking ownership of customer technical outcomes to ensure successful product adoption in key accounts

Required Skills and Experience :

• Experience running, deploying or supporting workloads on cloud-based systems
• Familiarity with cloud technologies such as AWS, Azure, Google Cloud, Kubernetes, containers, virtual machines, networking and storage concepts
• Strong technical problem-solving skills, with the ability to reason from first principles and learn new systems quickly
• Ability to work directly with customers in a technical capacity, including discovery, demos, troubleshooting and solution design
• Comfortable operating in ambiguous customer environments where requirements may be incomplete or evolving
• Ability to translate customer needs into practical technical recommendations
• Strong ownership mindset and desire to drive customer success
• Ability to work independently while collaborating closely with engineering, product and commercial teams
• Motivation, adaptability and a willingness to take on new technical challenges
• Effective verbal and written communication skills, with the ability to explain complex technical topics clearly
• Development experience in at least one programming or scripting language, such as Python, Go, Java, C++, Rust or similar
• Practical experience using Linux command-line tools and debugging technical issues in complex systems

“Nice To Have” Skills and Experience :

• Previous experience as a Solutions Architect, Forward Deployed Engineer, Sales Engineer, Customer Engineer or similar customer-facing technical role
• Experience with systems performance analysis, benchmarking, profiling or optimisation
• Understanding of distributed systems, cloud infrastructure, networking, storage or compute performance tradeoffs
• Experience building demos, proof-of-concepts, reference implementations or customer-facing technical assets
• Experience working with enterprise customers or strategic accounts
• Experience contributing to software development projects or working closely with engineering teams
• Familiarity with CI/CD pipelines, infrastructure-as-code, observability tools or DevOps workflows
• Experience with AI, ML, data processing, high-performance computing or other demanding cloud workloads
• Experience working across different teams, sites or time zones

Additional Information

Please note that no relocation package is available for this role.

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Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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