Job Overview:

We are looking Active Directory and Windows based services Engineer who can quickly develop a good understanding of the ARM IT infrastructure and the needs of the user base.

• On a day-to-day basis follow the ITIL processes including Incident, Change, Problem, Request, and Knowledge.
• Contribute to, and take ownership of, ongoing improvement and stability initiatives of Arm’s IT infrastructure via automation.
• Maintain and update key system documentation in line with changes made.
• Work with Service Delivery Management and the global Service Desk to provide communications to all teams and the general user base for both planned and unplanned system outages.
• A suitable sense of ownership and responsibility in driving tasks to timely and full completion!

Required Skills and Experience:

Relevant technical accreditation or successful completion of vendor certified training in at least one of our key technologies (Active Directory, Microsoft Exchange Hybrid, SCCM, AI Based Monitoring solution)

• Solid experience in managing AD Forests, Domains, Trusts, OUs, FSMO roles, and GPOs.
• Strong knowledge of On-prem Exchange, and Exchange hybrid configurations.
• Ability to conduct AD BC/DR drills and implement post-drill improvements.
• Solid understanding of authentication protocols like LDAP, Kerberos, NTLM, and SSO.
• Experience with Azure AD, App Proxy, Backup/Restore, and Azure Site Recovery.
• Skilled in PowerShell scripting for automation of administrative tasks.
• Experience in vulnerability management and providing on-call operational support.
• Excellent customer service attitude, written and verbal communication skills, and ability to communicate effectively with people at all levels.
• Ability to solve complicated problems in a reasonable time.
• Participate in the on call rotation and will require after hours work for planned changes and incident resolution, and provide expert level support to the IT Operations team.

“Nice To Have” Skills and Experience

• Familiarity with Intune / Endpoint Management
• Good understanding of networking (DHCP, Firewall, Load Balancer)
• Certifications like Microsoft Certified: Azure Administrator / Windows Server

In Return:

Our 10x mindset guides how we engineer, collaborate, and grow. Understand what it means and how to reflect 10x in your work:https://careers.arm.com/en/10x-mindset

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life at Arm